+1 to swoop.
But it'll take a serious incident (disaster, major road closure etc) and the subsequent review before anyone will think it's a problem.
What happens when an order is shipped incorrectly? Patients go without food until the next day?
This "front line" tag is mainly spin. What actually happens is all these "front line" people have to run around plugging all sorts of holes because the admin & process stuff isn't working. All these govt department privacy cock-ups are a good example, and this is just the stuff that's visible.
Bookmarks