With an attitude like that, it's no wonder this is happening:http://www.stuff.co.nz/business/indu...rs-strike-back
With an attitude like that, it's no wonder this is happening:http://www.stuff.co.nz/business/indu...rs-strike-back
winding up stucky since ages ago
I would struggle to believe that anyone thinks the customer is always right has ever actually had to deal with any
Quite often they're a lying arrogant confrontational sack of shit who thinks they're more important than everyone else you're already dealing with and should have priority regardless of your work load or the fact they've left their shit to the last minute and now want to make it your problem
Business is doing very well thanks
that is sick and twisted. And even if you biff both crusts, you still have an ndd number! Maybe ill start posting the odd slices to parliament.
The next dietary conspiracy is the one between chip makers and dip makers. If i open one pack of chips, i have leftover dip, but open 2 packs and y fuken run out!
It is only some customers, not all customers and obviously not the lady so impressed with us last weekend she went and bought us smoko after she came in spending $30 and went away happy after spending $600
If I told the customers that were wankers what I really thought, the impact would be negligible
Some customers, is different from what you originally wrote though. Don't get me wrong, customers can be just plain hard to deal with. Telling them politely that they're being unreasonable is not actually telling them they're wrong. You have rights too.
Maybe you have the uncommon luxury of very loyal customers, you'd never know that unless you did tell them what you really thought of them. Why take the risk? After all if they pay their bills they are worthwhile but if they don't pay and they're crap to deal that's a lot different.
Turning a $30 job into a $600 one is very good though.
Customer service is easy. You say yes to any demands and promise the earth.
Customer management is the dark art. They ask for x, you deliver y and they're happier for it (and so are you).
Managing networks, pretty much the entire business is repeat customers, month on month. All about the ongoing relationship and keeping everyone happy, while not compromising the network.
Originally Posted by Jane Omorogbe from UK MSN on the KTM990SM
Saying yes to any demands and promising the earth can also get you and your company into big trouble.
If a customer asks for X and you deliver Y, the question then is what happened? If however, as result of correct selling and or negotiation, it ends up like that then it's all good.
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