What's with crap motorcycle workshop service?

[Big Dog]

Still not good business or even sensible humanity.


Stupid phone / Tapatalk, apologies in advance.

[matrox02]

In my experience a lot of bike shops are friendly as long as you know what you want and they know how to do it or source the part.

But if you have something specific they don't stock or need to do research to get they are gradually getting grumpier and less helpful as your question gets curlier.
A curly enough one can end up coating them a lot of money for little or no reward unless they bill you for the time it takes them to research your need.

I did a cost analysis on some of the queries that I got working in a bike shop.
I now know why most parts veterans are jaded.


Stupid phone / Tapatalk, apologies in advance.

Yeah i know what you mean, but they could have easily said, sorry take it to a shock specialist, instead they went through with it, I was happy to pay for the time and the parts, admittedly I didnt like it that they said Oh it will take a week to make the shock shaft and then I called them for an update every 2 weeks after that, its not their fault for that part taking so long, but no need to get angry at me because of another shops issue, I some how think that he thought i was being an arsehole when i asked if there was a possible discount, because i never got angry or pissy at them for it taking so long, but he did over react to that in my opinion

[nodrog:Me]

Somebody needs a cuddle

[nzspokes]

Yeah i know what you mean, but they could have easily said, sorry take it to a shock specialist, instead they went through with it, I was happy to pay for the time and the parts, admittedly I didnt like it that they said Oh it will take a week to make the shock shaft and then I called them for an update every 2 weeks after that, its not their fault for that part taking so long, but no need to get angry at me because of another shops issue, I some how think that he thought i was being an arsehole when i asked if there was a possible discount, because i never got angry or pissy at them for it taking so long, but he did over react to that in my opinion

Its a customer service fail. Pure and simple. An ask once every 2 weeks is not harassing them.

I have 2 mechanics that i will not step back into the shop they work at.

I took a bike back for warranty on a leaking exhaust. Mechanic spoke down to me and said it was not leaking. There were others about so he said very loudly that he was going to put his hand over the tail pipe and prove I was wrong as the bike would stall. Oh how I laughed when the bike happily kept running. He stuffed exhaust wrap round it to fix the leak. Ive never been back.

[yevjenko]

Somebody needs a cuddle

Best answer yet

sent from my phone (so scuze auto correct typos)

[EJK]

You pay them = they like you = good service.

Money talks, bullshit walks.

[matrox02]

Its a customer service fail. Pure and simple. An ask once every 2 weeks is not harassing them.

I have 2 mechanics that i will not step back into the shop they work at.

I took a bike back for warranty on a leaking exhaust. Mechanic spoke down to me and said it was not leaking. There were others about so he said very loudly that he was going to put his hand over the tail pipe and prove I was wrong as the bike would stall. Oh how I laughed when the bike happily kept running. He stuffed exhaust wrap round it to fix the leak. Ive never been back.

Reminds me about a story where a mate took his freshly rebuilt RGV into a shop and they tried to jack up the bike on his expansion chambers.. just reallly poor, I do all my servicing and engine rebuilds at home where I can, the only thing i have issues with is time and being able to do stuff like balancing crank shafts

[Maha]

Somebody needs a cuddle

He's probably a Fat emotional Biker...

Not sent from any phone device that I know of.

[SMOKEU]

Reminds me about a story where a mate took his freshly rebuilt RGV into a shop and they tried to jack up the bike on his expansion chambers.. just reallly poor, I do all my servicing and engine rebuilds at home where I can, the only thing i have issues with is time and being able to do stuff like balancing crank shafts

I wouldn't ever go back to a place that mistreated my ride like that.

[Big Dog]

Yeah i know what you mean, but they could have easily said, sorry take it to a shock specialist, instead they went through with it, I was happy to pay for the time and the parts, admittedly I didnt like it that they said Oh it will take a week to make the shock shaft and then I called them for an update every 2 weeks after that, its not their fault for that part taking so long, but no need to get angry at me because of another shops issue, I some how think that he thought i was being an arsehole when i asked if there was a possible discount, because i never got angry or pissy at them for it taking so long, but he did over react to that in my opinion

I didn't say it was good enough.
If they can't do it at a profit they should forward you on. If they need the business they should be updating you. Not waiting for you to call. I always try to under promise over deliver.

At the very least they should have said we need x days to rebuild it once we have all the parts. We need x company to deliver on making us a shaft first.


Stupid phone / Tapatalk, apologies in advance.

[Big Dog]

He's probably a Fat emotional Biker...

Not sent from any phone device that I know of.

So your not connected to the net?


Stupid phone / Tapatalk, apologies in advance.

[FJRider]

It is a fashion or something? Iv just crossed another show off my "dont do business with" list simply because of really poor customer service

If you have a valid complaint .. you have a valid reason for naming the companies that wronged you.

Reluctance to name said business('s) ... reduces the validity of your claims to name calling ....

Contacting said Business('s) and informing them of your dissatisfaction should be your first step. Let their management make the call to what steps need to be taken to remedy the situation ... if there IS anything to remedy ... (only your word on THAT so far)

Personally ... I'm thinking your "Don't do business with" list will get bigger ... even the fact that you state here you HAVE a list might suggest you have had difficult problems in the past .. OR are just BEING difficult. You made no mention of not paying the bill ... so MY guess is you're a whinging wimp.

MAN UP .... and contact those companies that you felt wronged you.

Let us know how you got on .... we could do with a laugh.

[IkieBikie]

Somebody needs a cuddle

You would if you got mucked around like this

[matrox02]

If you have a valid complaint .. you have a valid reason for naming the companies that wronged you.

Reluctance to name said business('s) ... reduces the validity of your claims to name calling ....

Contacting said Business('s) and informing them of your dissatisfaction should be your first step. Let their management make the call to what steps need to be taken to remedy the situation ... if there IS anything to remedy ... (only your word on THAT so far)

Personally ... I'm thinking your "Don't do business with" list will get bigger ... even the fact that you state here you HAVE a list might suggest you have had difficult problems in the past .. OR are just BEING difficult. You made no mention of not paying the bill ... so MY guess is you're a whinging wimp.

MAN UP .... and contact those companies that you felt wronged you.

Let us know how you got on .... we could do with a laugh.

Eh, I was typing a comment to validate reasons for why im doing what im doing the way im doing it, problem is, Im not out for blood / pride like some would want me to be, but im just not like that , so i dont feel the need to explain my self further,

otherwise Its being dealt with internally already, My original question was to find out why this sort of behavior is so popular in the industry otherwise where i dont have problems with other types of mechanics

[Madness]

Based on the regularity of whineylittlebitch threads just like this one lately, I'd say that the OP's experience appears to be quite normal for Auckland motorcycle shops. Try taking a couple of Viagra next time maybe?