Until earlier this year we had home broadband and phone landline with Vodafone. During our time with them we moved from North Shore to Blenheim - My wife contacted them at the time to tell them of the new address and so on and the service continued at our current address with no issues. They even contacted my wife on the same e-mail address as before and the service continued as before.
Then late last year the service simply stopped one Saturday morning - No warning, no freak weather, nothing.
After contacting Vodafone they tell us that we've changed details and that we now need to go through the whole setting-up process once more... This despite them having provided us this service for the previous 12+ months with no issues.
This we duly do - This was a long and patience-testing process on its own.
I then decide that I've had enough of this and hunt around for another supplier. We settled on Spark (Mainly as they have an outlet in Blenheim which seemed to be friendly and approachable). We then go about setting up with them and all goes to plan (This time with no landline as we have 2 mobiles instead).
When I contact Vodafone (Whom we've been with since Oct 15) to tell them to send me a settlement bill and the reason for doing so they tell me that I owe them a $199 early severance cost... They reckon that the recent change of address adds up to a new contract and that we are therefore severing it early. I refused and after a lot of being put on hold (I'm sure this is done on purpose to wear you down) they agree to waive the charge and send me a final bill.
Ironically this actually means that they owed me a small amount (Some $8 if memory serves). End of story you might think... No.
They then send me a statement saying that they need me to contact them and charge me some $5 for the administrative so that I am owed $3 instead.
Seriously you couldn't make this up.
I phoned them at the end of Jun, provided them with my account details (Again...) and asked them to pay the amount into my account.
Guess what - Still nothing.
How do these people stay in business?
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