I tried inviting the 2snz to take up residence here on KB , such a pain that yahoo email group.Originally Posted by raff32
/edit this has turned into a bit of a rant. informative nonetheless:
Ralf seems to be a little slow on the uptake in English, he gets it together eventually but it's a struggle. I followed the instructions I got and they claimed I never left the supplementary instuctions to do the DHL deal in the online order system. Maybe the internet gremlins ate it or maybe the rest of the staff couldn't give a shit about getting it translated.
Next thing I'm getting an email saying thanks for the order your parts will be dispatched ups soon. GRRR.
I checked up on my Visa to make sure they'd cancelled the auto debit and found it was still there. I had to phone Germany to get it sorted.
It wound up costing 120euro to get 11 odd kg sent properly insured, coming semi express. The extended insurance on the slow service apparently gets massively reduced by some post office formula so not too flash. Whatever freight shedule he was using is a mystery to me. Definitely not the dhl internet one.
They wound up wingeing about the time taken to answer all the email making the deal not worth their while. I find that a bit hard to swallow. They offered to do the deal so why complain to their customer? Bizzare. A few teething troubles getting the full story on the freight communicated, so what? All he needs to do now is summarise it in an email to send out to anyone else wanting the cheaper freight. And keep an eye out for orders going downunder in case the gremlins ate the instructions. Easy peasy.
Bookmarks