Vodafone rant

[Flip]

I spent 2 hrs 10 min on hold trying to talk to some body in Vodafone last night.

To cut a long and booring story short they still have not fixed the problem with our cell phones. The facebook page was very interesting, it is full of pissed off people.

Who ownes Vodafone do they know what a bunch of twats are running the company?

[madbikeboy]

I spent 2 hrs 10 min on hold trying to talk to some body in Vodafone last night.

To cut a long and booring story short they still have not fixed the problem with our cell phones. The facebook page was very interesting, it is full of pissed off people.

Who ownes Vodafone do they know what a bunch of twats are running the company?

Call Vodafone on their 0800 number and ask to speak to a guy called Russell Stanners. (He's their CEO, and I'm sure he'd love to hear your complaints).

[swarfie]

We got so pissed off with the "on hold" phone calls to Vodafone we recently gave up on them and went to another supplier. Worst part is having to change our email address and letting our contacts know. Protest with you feet people...did it for me.

[Geeen]

Wow, we have never had a problem with Vodafone, Telecom/Spark on the other hand...........

[Madness]

Issues with Vodafone? Fuck yes.

There is only one person worth talking to at Vodafone, her name is Trish and from memory her surname is something like Taitini. They won't put you through to the CEO, they probably won't even put you through to the cleaner if you ask. Ask for Trish, she's in what they call "escalations" and is fantastic at her job.

[pete376403]

Not had any problems with Voda but surely pissed about them putting up the internet charge "because they can" when our connection does not go through Chorus's lines (we're on cable). Yes it's only $4 /month but the principle remains.

[Tazz]

Loving 2degrees

[BigAl]

Never had a problem with Vodafone mind you we have our own account manager.

Spark are totally hopeless and yes we have an account manager with them too.

[Autech]

My colleague was on hold with Vodafone when his home internet was down.
He left his desk phone on speaker... went and had lunch... met with a client.... came back the the office... still on hold.

Vodafone have some terrible hold times on their call centres.

What problem are you having with your cell mate?

[awa355]

Has anyone EVER called a 'help' line and received a positive reception straight away??

[Woodman]

Has anyone EVER called a 'help' line and received a positive reception straight away??

Yes last week. IRD. Fantastic. Truly that wasn't sarcasm.

[Waihou Thumper]

Yes last week. IRD. Fantastic. Truly that wasn't sarcasm.

Wonder if it is because of the fact that most owe money? Being proactive...hehe
Press 1 if you owe money and please hold if we owe you money...

[huff3r]

Has anyone EVER called a 'help' line and received a positive reception straight away??

Yes, Vodafone 2-3 years ago. Before they turned to shit. They used to be awesome at it, and won awards for customer service, now they are minimum 40min wait and staff that know less about their modems than I do!

[Woodman]

Wonder if it is because of the fact that most owe money? Being proactive...hehe
Press 1 if you owe money and please hold if we owe you money...

No, they owed me and I was ringing to find out why they were taking so long to pay it. Paid now.

[Edbear]

I have had a couple of longer waits with Vodafone but they have been brilliant for us. Mind you we started with them soon after they came into NZ and we have everything with them.

I know of a business that was almost bankrupted by 2 Degrees! For young people on mobile only they may be okay but I will never recommend them for business!

Spark are still having serious problems with their services, and my son -in -law's company went back to them after the debacle with 2 Degrees and has had a few problems. Hopefully they will be okay.

I'll stick with Vodafone simply because they are the most reliable and they treat me well.

IRD has been faultless so far and treated me brilliantly.