Vodafone rant

[Oakie]

IRD I do find pretty good now. Improved a lot in the last few years. Best ever though is MYOB when I ring them regarding our Payroll software. Hardly ever wait more than a minute and generally leave happy.

[Delerium]

I spent 2 hrs 10 min on hold trying to talk to some body in Vodafone last night.

To cut a long and booring story short they still have not fixed the problem with our cell phones. The facebook page was very interesting, it is full of pissed off people.

Who ownes Vodafone do they know what a bunch of twats are running the company?

I know several people that have had enough and are changing provider, all in the last few months. I decided they are completely shit house several years ago when they jerked me around with my internet. Changed provider and took my phone off them too. Fuck vodafaone, their service is appalling, don't use them.

[Reckless]

Had to try get my old Aunties Cable box upgraded as we bought her a new TV and needed HDMI.

All via the Philippines (or whereeva) then transferred to NZ??

One call 30 minutes, no Joy.
One 40 minute call finally organised and logged on the system couldn't get hold of NZ tech dept (from NZ) to book.
So had to call back
One 50 minute call to Activate and get a technician appointment to install.

90% of this time on hold. Worst customer service ever!!
Damn Near 2 hrs on hold to simply get a skybox and existing account upgraded and I'm on Voda at home.
Bloody hopeless Don't use them!

[rustyrobot]

I know it doesn't help at the time, or even with your problem, but send them an email and have a whinge. I did that after two 45 minute calls to get my issue resolved and they gave me a $50 account credit.

Have you also noticed that the line to the Philippines (or wherever it is) is absolutely terrible - bad static and their voice drops out a bit. For a telco that's pretty pathetic.

[awayatc]

Vodoofone are shocking, had some serious problems with them.....would not touch them again with barge pole.

telecom had their issue's, but were shitloads ahead of vodoofone...

now am just on prepaid skinny....
and guess what, got through to their helpdesk in seconds, and talked to a kiwi....
got immediate and great service...

[Akzle]

now am just on prepaid skinny....
and guess what, got through to their helpdesk in seconds, and talked to a kiwi....
got immediate and great service...

i find that with 2degrees.

plus it's owned by the murrays who live just down the road... and i'm all about keeping it local.

[Big Dog]

I was with Ihug. Thought they were awesome. Vodafone bought it. They were ok to start, but 2 years of non investment and cutbacks at the call centres soon showed. So I voted with my feet and went to the best value / service proposition of the time. 2 years later who bought out Telstra? Since then as long as
I call the old Telstra Helpdesk number I get good service. But I wonder how long that will last now that they have finally forced me
Into moving to a Vodafone plan as opposed to a Telstra plan with Vodafone stationary?


Stupid phone / Tapatalk, apologies in advance.

[Akzle]

I was with Ihug. Thought they were awesome. Vodafone bought it. They were ok to start, but 2 years of non investment and cutbacks at the call centres soon showed. So I voted with my feet and went to the best value / service proposition of the time. 2 years later who bought out Telstra? Since then as long as
I call the old Telstra Helpdesk number I get good service. But I wonder how long that will last now that they have finally forced me
Into moving to a Vodafone plan as opposed to a Telstra plan with Vodafone stationary?


Stupid phone / Tapatalk, apologies in advance.

a) are you a douche?
b) whats your account name/number and i'll tell you if it's your problem or not.

[Big Dog]

A) no. I get douched.
B) account name Geht Fah Khed.


Stupid phone / Tapatalk, apologies in advance.

[Akzle]

A) no. I get douched.
B) account name Geht Fah Khed.


Stupid phone / Tapatalk, apologies in advance.

yup. Your problem. Enjoy your slow porn.

[Big Dog]

yup. Your problem. Enjoy your slow porn.

Actually my internet is generally fast for the grade I am paying. I regularly get tests faster than advertised. Usually bottle neck is at the supply server. Hill billies down here don't seem to use the internet.


Stupid phone / Tapatalk, apologies in advance.

[yevjenko]

Voda business service won't be getting better in a hurry. They made a load of their nz call centre staff in Wellie redundant just before Xmas (nice timing huh). They used to be great, much better than Telstra clear for business. Yes the quality of that voip line to Philippines is shockingly bad. Have never really liked dealing with telecom much either.
Rock and hard place anyone