Revit SLR gloves

[biketimus_prime]

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Here yah Go

Is that leather on the left hand coming apart on the palm?
Looks good otherwise. I'm amazed at the difference between yours and mine. Is it maybe the leather type between black and white? The white on my gloves on the thumbs is coming off too

[TheDemonLord]

Is that leather on the left hand coming apart on the palm?
Looks good otherwise. I'm amazed at the difference between yours and mine. Is it maybe the leather type between black and white? The white on my gloves on the thumbs is coming off too

not coming apart, its got like 1-2 very small surface gauges, but its only the very top layer of leather - if it was anything deeper I would be worried.

I dunno why the difference - I did import mine from the US using a re-shipping site, so maybe it might have been assembled somewhere else? you could be right about different leather, but I would have thought it was the same type of leather used.

You can see why though I posted that I wondered what you were doing to your gloves! - maybe its just your riding style/hand size would better suit a different glove, whereas mine suit the SLR gloves?

[nzspokes]

All 3 pairs of mine have no damage like that. But its easy to do, pick something up from the ground and lean on your hand. Scuff it on the ground etc.

Gloves are different fits of course. Some I suit, some I dont. Even in Revit my Jerez are a different size to my Bombers.

[biketimus_prime]

not coming apart, its got like 1-2 very small surface gauges, but its only the very top layer of leather - if it was anything deeper I would be worried.

I dunno why the difference - I did import mine from the US using a re-shipping site, so maybe it might have been assembled somewhere else? you could be right about different leather, but I would have thought it was the same type of leather used.

You can see why though I posted that I wondered what you were doing to your gloves! - maybe its just your riding style/hand size would better suit a different glove, whereas mine suit the SLR gloves?

Yeah it's interesting to see the difference. Perhaps it is the difference in bikes we have and how we grip the handlebars too. The funny thing is I commute a lot and my left hand is usually idle, sitting on my thigh or I'm leaning on my tank with my elbow and only using my right hand.

All 3 pairs of mine have no damage like that. But its easy to do, pick something up from the ground and lean on your hand. Scuff it on the ground etc.

Gloves are different fits of course. Some I suit, some I dont. Even in Revit my Jerez are a different size to my Bombers.

I don't wear my gloves except when I'm on my bike. They always come off otherwise.


So I went to Motomail today to return them. A number of them looked over the gloves and agreed they shouldn't have fallen apart so quick. I said I'd like a refund rather than a repair or replacement and they have taken the gloves to send off to Revit in aussie or something before deciding whether to give me a refund. They said Revit will decide whether it is a case to refund or not as my gloves appear to be "well used".
They first tried to refuse a refund saying that the gloves were not in "saleable" condition.
The left hand is wrecked but the right hand is fine. Yes they are used a lot, but if I brought in the right hand glove with a good left hand glove, you'd never know how old or how used they are.
The gloves were not fit for purpose. They offered to possibly repair them again and I will just not accept that.

The pair of second hand Teknic gloves I bought the first time the SLRs failed appear to be 100 years old and were hard and horrid until they came out quite well after cleaning with my leather cleaner and conditioner (same stuff I use on the SLRs and leathers every month to keep them clean and supple). There is no seams falling apart or any other damage at all. How is that possible from such old gloves but my SLRs are falling apart?

I was also told that race gloves like the SLRs are made to wear out faster and not made for commuting... I don't understand why that is the case? I was also never informed of this when I bought it saying I was using it for commuting. The gloves do not inspire confidence anymore and I hate to think how they'd fail if I actually had a crash even from brand new.

I was told that the issue with the cut on the edge of the palm could be from me falling off or cutting it on glass or something... Wonder how that happened when I have never fallen off or even worn them anywhere else except when I'm on the bike but ok.

I also raised the issue about the poor repair job and I understand leather is difficult to stitch but surely the repair should not have been done if that is the case. I should never have accepted the repair in the first place. I remember there were even threads hanging out from inside the glove when I got them back and other threads inside that were getting wrapped around my finger. I had to get scissors in there and cut them. No biggy but doesn't inspire confidence in the repair.

I have spent close to $1500 with them and I know it may not seem like much, but for a student with an income of around $200 a week until recently... It was a sizeable amount of my savings I spent on gear. My friend spent similar on Revzilla and got so much better gear. I thought I was being a hero by supporting local stores because I saw what was happening to the radio control hobby stores due to the surge of online shopping.
More than happy to take my money but for the sake of $130 pair of gloves, they refuse to give me a refund straight away and would rather go through a whole process to see whether I should get paid out or not. When I worked in retail, I gave refunds when the customer was right (99% of the time, if it breaks in warranty period then it is a warranty issue, end of.) and dealt with the supplier myself to refund the store. Saves the customer coming back to us again and also being dragged through the whole process of finding out whether they get a refund or not.

I think it's just decent customer service to not judge a customer so harshly and try blow holes in a claim. Especially one that was a loyal customer. I would not dare return the gloves if I had damaged them by being an idiot and actually cut them by mistake while using a knife or something. I just don't do that. It's pretty embarrassing having to explain myself and the situation numerous times and proving that I know how to hold the handlebars on my bike and that I don't death grip them throughout my entire 40 minute commute. I ride one handed so often and if anything I'd be death gripping with my right hand, but that glove is fine!

I can understand having maybe a set of leathers sent away for inspection before a refund, but these are $130 gloves! Probably the cheapest thing they sell in store!

Overall I'm pretty disappointed in the outcome. I don't care about the waiting time or what the outcome will be with Revit, I will get a refund one way or another because I know it is justified. I just care that there are so few motorcycle shops you can actually walk in to and try out gear and see what's on offer, you should have an obligation to be the best you can be. The overall staff are helpful and try work with you the best they can, however it seems the managers (not the ones I dealt with, I think the managers stay in the offices as the staff always come back with a practiced statement after they go see them) and process they have in place need a bit of fine tuning...

[BlackSheepLogic]

Yeah My revit jacket and pants are great. Just the gloves make me sad.
Going in this weekend to see what I can do. I am entitled to a refund seeing as this is the second time I've had to return it right?

Stitching on my Revit jacket came out and needs repairing after only a few months of use. The Revit gear looks nice but I do think the thread they are using to hold everything together is not up to the task. For the price I paid I expected several years of use not just a few months.

It's a small repair and I may have it done so I can sell the Jacket & Pants. I will not purchase Revit gear again. Don't have any confidence it it's ability to hold together and fully protect me if called upon. Had cheaper gear in the past much better made.

[TheDemonLord]

Yeah it's interesting to see the difference. Perhaps it is the difference in bikes we have and how we grip the handlebars too. The funny thing is I commute a lot and my left hand is usually idle, sitting on my thigh or I'm leaning on my tank with my elbow and only using my right hand.

Pretty much the same way I ride, - good luck with getting it sorted

[biketimus_prime]

Well I have to say I am truly humbled by Revit and Motomail.

Since giving my gloves in at around 4:20PM on sunday, I have a missed call on my phone at 10AM today and a txt from Motomail asking me to ring them. That was quick.

They said Revit declined a refund for the gloves. HOWEVER, they will upgrade me to a newer model- Revit Stellar at no cost. My old gloves costed me $129, these new ones are around $259
What the hell? I am taken aback.
I ask again why I can't have a refund as I feel bad about this whole situation now but they don't know why Revit said no.

I have since gladly accepted their offer for the replacement gloves. The new ones feel great but look very similar in build to the SLRs. We'll see how it goes!

I would like to close this by saying a huge thank you to Motomail and Revit. You have come through for me and have gone above and beyond expectations. You have kept me on board as a customer for the future (I will try be less frustrating next time!). Thank you, thank you, thank you!

[frogfeaturesFZR]

big ups to Motomail

[BlackSheepLogic]

I'm glad it all worked out for you Biketimus.

Personally tho, I would sell them and buy a different brand. The stitching in the resit gear is a weak point and until Revit sort that problem out there will be no more Revit gear for me.

They said Revit declined a refund for the gloves. HOWEVER, they will upgrade me to a newer model- Revit Stellar at no cost. My old gloves costed me $129, these new ones are around $259

I would like to close this by saying a huge thank you to Motomail and Revit. You have come through for me and have gone above and beyond expectations. You have kept me on board as a customer for the future (I will try be less frustrating next time!). Thank you, thank you, thank you!

[nzspokes]

I would say they read your thread.

[biketimus_prime]

I'm glad it all worked out for you Biketimus.

Personally tho, I would sell them and buy a different brand. The stitching in the resit gear is a weak point and until Revit sort that problem out there will be no more Revit gear for me.

Cheers mate. I'm currently observing the gloves very closely every time I put them on and take them off to see if any issues arise. So far nothing and the gloves feel good. Stitching seems to be better than the SLRs. Will post some pics later

[Banditbandit]

(plus 10 char)