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Thread: More stupidity in NZ salesmanship

  1. #31
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    Similar to a Cassina thread this
    On a Motorcycle you're penetrating distance, right along with the machine!! In a car you're just a spectator, the windshields like a TV!!

    'Life's Journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out! Shouting, ' Holy sh!t... What a Ride!! '

  2. #32
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    I had a similar experience with HN in R-Vegas when I wanted to buy a phone. Guy was totally disinterested. I bought a phone, a tablet, and accessories for both from his competitor across the way. I'm sure that really showed him and his boss the error of their ways lol.
    Last edited by Smifffy; 15th May 2015 at 12:32. Reason: Oxford comma
    Keep on chooglin'

  3. #33
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    I had a customer order a tyre off me a while ago - after I explained to him in words of one syllable why I couldn't match the price of a certain shop up in Auckland. (Especially considering I fit and balance tyres I get in for free).

    The next day when he came in to get it fitted he started demanding that I match the price of the other shop.

    I ended up telling him I'd keep the tyre and he could fuck off somewhere else.

    Bad customer service? Maybe, but I felt good about it anyway.

  4. #34
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    Quote Originally Posted by Katman View Post
    I had a customer order a tyre off me a while ago - after I explained to him in words of one syllable why I couldn't match the price of a certain shop up in Auckland. (Especially considering I fit and balance tyres I get in for free).

    The next day when he came in to get it fitted he started demanding that I match the price of the other shop.

    I ended up telling him I'd keep the tyre and he could fuck off somewhere else.

    Bad customer service? Maybe, but I felt good about it anyway.
    what size?

  5. #35
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    Quote Originally Posted by nodrog View Post
    what size?
    Probably bigger than you could handle.

  6. #36
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    Quote Originally Posted by Katman View Post
    Probably bigger than you could handle.
    sold!

    ____________

  7. #37
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    Quote Originally Posted by Katman View Post
    I had a customer order a tyre off me a while ago - after I explained to him in words of one syllable why I couldn't match the price of a certain shop up in Auckland. (Especially considering I fit and balance tyres I get in for free).

    The next day when he came in to get it fitted he started demanding that I match the price of the other shop.

    I ended up telling him I'd keep the tyre and he could fuck off somewhere else.

    Bad customer service? Maybe, but I felt good about it anyway.
    Soon as the cunt gets charged $50.00 odd dollars to fit and balance it, he'll prob have another whinge to the other shop.

  8. #38
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    More stupidity in NZ salesmanship

    Salesman is probably paid less than $20 / hour for maybe 10 customer transactions / hour. He deserves a medal.

  9. #39
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    Quote Originally Posted by DamianW View Post
    Salesman is probably paid less than $20 / hour for maybe 10 customer transactions / hour. He deserves a medal.
    Salesmen/women need to be properly motivated by numbers rather than an hourly rate. That way, everyone gets their full attention.

  10. #40
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    Harvey Norman is Australian yes, but I understood that the individual departments within the store are locally owned. Sort of like a franchise system?

    And they will move on price. If they are offering 36 months interest free and you want to take advantage of that, you will have to pretty much pay the ticket price. The faster you are prepared to pay the more they can move and the further the price comes down. Cash is king.

    I've bought several things from them mainly because the local store is a few hundred metres from my house. (I have smetimes managed to get free delivery because of that.) The service though is very variable from department to department. The guy who runs the computer department here knows very little about retail and his staff know about as much about computers. The signs advertising specials are usually out of date and the specials are different. I don't buy anything there any more. The other departments are run pretty much as you'd expect and the staff are fine.

    They do seem to have a high staff turnover and there are different staff each time I go, possibly because of the wages, but possibly 'cause I don't go very often.
    There is a grey blur, and a green blur. I try to stay on the grey one. - Joey Dunlop

  11. #41
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    More stupidity in NZ salesmanship

    Quote Originally Posted by Crasherfromwayback View Post
    Salesmen/women need to be properly motivated by numbers rather than an hourly rate. That way, everyone gets their full attention.
    Agreed but I don't think it's just those peeps in sales. Aren't quite a few of the trades labour rates charged by the hour? And then there's the 'call out fee' for onsite repairs.

  12. #42
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    Quote Originally Posted by DamianW View Post
    Agreed but I don't think it's just those peeps in sales. Aren't quite a few of the trades labour rates charged by the hour? And then there's the 'call out fee' for onsite repairs.
    Most of the trades I'd say. But this thread was/is about sales people in stores etc.

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