4 weeks ago I took my bandit to them on a Saturday morning, with two very tired old Michelin PR2's that had done over 20,000K's still on the rims, very dodgy riding in the rain that morning, my mate who I had gone to see and go for a ride with took one look at em and said we're going to cycletreads. 3 hours later ( no ride, sorry Andy) I rolled out on two brand new Pirelli GT Angels.Yes I too have to wait in the service lane que, no worries it works the same for everyone..
Thanks guys they work bloody well. Your Service was excellent and I've put a few K's on those tyres now and they work every bit as well as you said they would Mike.
A week later I arranged for two nice new shoes for wifeys boulevard ( just the littley, M50).
Once I got there on a cool Saturday morning, nice an early, first in line even, the bike went on a hoist and the rear went straight on.OK, where's the front?
Oh no, not here, no major, current front is ok for now.
Ride down into the rear concrete car park and do a lap or 2 to be sure everything is OK, just because Dave said I should. It is, I ride up the drive, toot and wave to the lads and go home.
47 K's later, I stop literally meters from my place. The bike has just started to feel tight and is pulling up hard. I put the side stand ( they don't have a main one) down and got off, the rear hub was smoking! I kid you not it was very hot and had discoloured the centre of the rim. Smoke was brown and I'm sure if I'd attempted the last 30 or 40 meters to home I'd have had a brake fire.
Well, I got out my trusty cell device and called the shop, guys there's something wrong with wifeys bike.
Pauly immediately jumped in the van and inside 3/4's of an hour the bike was in the back of the van and back off to the shop.
Exactly what went wrong is still not clear, I was standing beside the bike and talking with the guys as they changed the rear tyre, I saw nothing that alarmed me and I'm sure it was done properly, however the rear brake shoes had jammed on, probably the last time I used the brake, about 200 m's from home.
I arranged with Pauly to service the bike while it was at the shop and to make sure the new front tyre was put on and I'd come get it on Thursday.
I rang ahead on the Thursday, yep bikes all go, been serviced, brake shoes replaced (not particularly worn but showing their 20 thousand K's) tyre will be going on soon, should be on before you get here. I got a mate to drive me across the bridge on a Thursday afternoon at 5 pm, we got there in less than an hour, Heaven.
the bike was serviced, I was charged an agreeable sum for that, the rear rim and tyre had parted company the wheel bearings were checked, the 1 week old, got quite hot tyre was checked over, the rim was sorted, the new brake shoes were installed.Everything was thoroughly looked at. The shop did not charge me for the brake shoes or the fitting of.
I was happy.
but that front tyre was still not on the bike, nor even in the shop!
Naturally I asked why it wasn't already fitted to the bike.
I was told that there simply wasn't one available, the guys had gone in two different directions after my phone call to check ahead earlier that day, looking for a front Metz 888, even to the supplier, no one had one.
My story today is about the tremendous service my wife and I were accorded by the guys in the tyre bay and workshop.
Naturally the front metz 888 tyre turned up the next day, last Friday. I got the wifes bike from her work and took it over, got there in 40 minutes on a Friday afternoon, Unheard of. Got the front tyre on AT LAST, paid for it and then hit the motorway heading for home, South, on a Friday arvo. Not one stop or hold up. Great ride considering it was on the southern motorway amongst a lot of traffic.
In summary,the guys work long and hard, they dropped everything, came out picked up the bike.
They took her rear end off and checked everything over, they deglazed the inner hub and scuffed up the new shoes, they asked Suzuki why this might have happened and were told it actually does happen from time to time and even Suzuki don't know exactly why.
There was never a question as to what I might have done nor was I made to feel I might have.
There was never a question about being asked to pay for the brake shoes, the time it took to check everything thoroughly and make good the hub, having the bike picked up on a busy Saturday from halfway across the city.
I want you all to know that these men did their utmost for my wife and I and we will support them as much as we can.
That's all, for a change and quite honestly,happily, no gripes.