I'm not surprised it's taken 5 years to get them to arrange for someone to come and fix it, when the same thing let go at our place we got a plumber to come and fix it and then waited 14 months for EQC to pay the bill, nothing to arrange but for some reason it still took that long for the invoice to find it's way through the assessment team.
Haven't seen an excess bill for the other repairs that were completed 3 years ago or our current house, or for the work that was done on the previous house that we bought and subsequently sold, neither claim was originally ours so I wonder where they've gone.....
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