Specsavers vs the others?

[slofox]

I have gone back to my old glasses. Much better than the new crap from Specsavers. They can shove their specs where the sun don't shine.

[Taxythingy]

Progressive lenses are one of those truly brilliant ideas that has somehow ended up being the default "this should work" solution. Unsurprisingly, that doesn't always work. The designs are a massive bunch of trade-offs, none of which anyone wants. But, a lot of people want the alternatives less.

Barring errors, most of the issues seem to be due to the optom not asking the right questions and/or not ensuring the patient actually understands what they are about to get, before ordering. Sometimes progs are just the wrong product.

Awa: glad they took their product back. Any respectable optom will, if a lens doesn't work out.

Lurking optoms: if you want to reduce returns and improve customer relationships, ask more questions and think before acting. It helps.