I ordered some items online from The Warehouse. Could not be collected from the local warehouse as that's inside a Mall which was closed, so had to be picked up from Petone. There was a $20 delivery charge on top - I guess this is for shipping from the distribution centre, not thrilled but she wanted it so... Warehouse will email or txt when the item is ready for collection. A week later, level 2 commences, I call in to see if item has arrived. "No, we will let you know." Wander round the store and what I have ordered is on the shelf. Purchase the item, talk to the returns person , find I cannot cancel the online at the store but have to do it online.
That night, go online and cancel the order and request a refund. Nothing happens for another week, when I get the email to say my order is ready for collection.
Go back to the store, item ordered cannot be found, they will call me when it turns up. Back to the returns desk.
Now that I have the email giving the details, they will take the return and refund BUT not the $20 delivery charge.
Request the email address or contact number of someone higher up that I can discuss this with. Cannot be provided. I guess I wil have to go online and find this myself.
it's not a bad thing till you throw a KLR into the mix.
those cheap ass bitches can do anything with ductape.
(PostalDave on ADVrider)
Bookmarks