How long does it take?

**Motu** · 8th November 2005, 14:13

Originally Posted by T.I.E

does not matter how much your paying or what for or what day it is. they are selling a product. and keeping someone waiting that long is just shocking. considering what need to be done i might say 2 hours tops. and thats a maxium.
if they couldn't do that then why were they open, why were they offering any products.
i think they need to look at their sales dept or side of things and sort something out.
in any company that is unexceptable.
and i would have walked ages ago. well done for hanging on.

but seriously from a business point of view something needs to be done.
or they should have been straight up from the beginning.

I work saturday mornings,used to work the whole day,but decided to get a life.I turn away more work than I do some days,some days nothing happens and I wonder why I came in for $30.I consider I offer a service...ME,I offer it,some people are very happy,others are not....tough.

**SARGE** · 8th November 2005, 14:33

my policy has always been 24 hours from the time the deposit is paid.. gives me time to get everything ready (WOF/ REGO.. final checkover etc) without anyone feeling rushed and cutting corners and turning it into a clusterfuck

you can have it right, or you can have it right now.

i never promise anything else.. if i can get it done faster, i will and that way, the customer is pleasently suprised that i was able to deliver early

**The_Dover** · 8th November 2005, 14:37

Originally Posted by SARGE

my policy has always been 24 hours from the time the deposit is paid.. gives me time to get everything ready (WOF/ REGO.. final checkover etc) without anyone feeling rushed and cutting corners and turning it into a clusterfuck

you can have it right, or you can have it right now.

i never promise anything else.. if i can get it done faster, i will and that way, the customer is pleasently suprised that i was able to deliver early

And I come in on Saturdays to help him with the big words....

**kerryg** · 8th November 2005, 14:40

The problem with bagging a shop on a public forum like this is that potentially hundreds or even thousands of potential customers get a bad impression of the shop but the shop gets no chance to put its side of the story. I actually had a bad experience with one of the bike shops named in this thread so I'm not leaping to anyone's defence, but it feels unfair. What if the complaining party is a ratbag (I'm not saying that is the case here, but it could happen)and has no basis to his complaint? Still the shop gets bad rep. I'm glad I don't own a bike shop.

**judgeshock** · 8th November 2005, 14:46

Originally Posted by kerryg

The problem with bagging a shop on a public forum like this is that potentially hundreds or even thousands of potential customers get a bad impression of the shop but the shop gets no chance to put its side of the story. I actually had a bad experience with one of the bike shops named in this thread so I'm not leaping to anyone's defence, but it feels unfair. What if the complaining party is a ratbag (I'm not saying that is the case here, but it could happen)and has no basis to his complaint? Still the shop gets bad rep. I'm glad I don't own a bike shop.

I agree to some extent, its really hard to please all the people all of the time.
I guess when we are spending a few thousand k we all want to be treated like we are number one.

What alot of people dont realise is that if they actually tell the customer what is going on or even admit that they have made a stuff up, then that customer is more likely to be more accepting of the situation.

Im not defending anyone here but lets look at the bigger picture and that is that we are all human and even in customer based industries we cant please all of the people all of the time.

**The_Dover** · 8th November 2005, 14:47

To be honest in my experience Mt Eden offer excellent customer service but they are just a very laid back outfit.

Last bike I bought off them on a Saturday I made the decision late in the day but Mike still did everything he could to get me on the road by that evening. I then had a great Sunday of riding!

I'd rather deal with a laidback, friendly and knowledgable bunch like Mt Eden than a bunch of salesmen who just want to get my money then ship me out of the door!!

**SARGE** · 8th November 2005, 14:47

Originally Posted by The_Dover

And I come in on Saturdays to help him with the big words....

yea .. when you were cleaning the toilet last week, you missed a skidmark dumbass

**Biff** · 8th November 2005, 14:50

Originally Posted by kerryg

The problem with bagging a shop on a public forum like this is that potentially hundreds or even thousands of potential customers get a bad impression of the shop but the shop gets no chance to put its side of the story.

I know where you're coming from Kerry, and I hope that anyone that reads this thread also bears in mind the fact that the overwhelming majority of people that have posted on KB about Mt Eden have nothing but praise to say for them. However....I'm a firm believer in shaking up the service people get from businesses. They are, after all, there to service the consumer, not just to make money for their respective owners. The fact is that we would all moan to our friends about bad service somewhere, and they'd tell their friends etc etc. A public forum just happens to open up this constructive (and valid) criticism to a wider audience. And I for one want to hear about it. To blanket ban people from referring to the establishments where they've experienced bad service on the interweb is wrong in my book. Power to the consumer. (why the hell has the formatting of KB gone to ratshit when i use my works pc - cant post images, new paragraphs, smilies etc. hmmmmm)

**The_Dover** · 8th November 2005, 14:59

Originally Posted by SARGE

yea .. when you were cleaning the toilet last week, you missed a skidmark dumbass

Er, wasn't that why we hired Cibby?

**Cibby** · 8th November 2005, 15:30

Originally Posted by The_Dover

Er, wasn't that why we hired Cibby?

na... I was told it is cause they needed something cute to balance with the ugly mug they hired a few weeks back...

**pyrocam** · 8th November 2005, 15:42

yeah pfft dont goto mt eden. goto colemans. (A) cibby works there and (B) a couple other small-time kiwibikers, I forget their names work there.

but seriously when I wanted a bike I pm'd sarge and I was sold on it by about 12:30ish paperwork went through an hour later so it was all good to go. I left it there overnight for rego and wof and I think it was ready around 9/10 the next morning. even had been cleaned and polished.

I dont think you can get much better service than that

**DMNTD:Me** · 8th November 2005, 15:47

Originally Posted by pyrocam

...even had been cleaned and polished.

I dont think you can get much better service than that

Don't forget the coffee and lollies too

**kerryg** · 8th November 2005, 15:49

Originally Posted by Cibby Chick

na... I was told it is cause they needed something cute to balance with the ugly mug they hired a few weeks back...

Jeez....then you must be REALLY good looking.....

**Lou Girardin** · 8th November 2005, 15:49

Well I've got cash burning a hole in my pocket and the dealer can't even get me a bike RIGHT NOW!
They must be freighting the bloody thing from Japan or something.
IT'S NOT BLOODY GOOD ENOUGH.
YA HEAR ME SARGE.