How long does it take?

[Lou Girardin]

Our lovely labour goverment has made it expensive for businesses to have staff on over the weekend so we have to live with it for another three years.
I feel better now!

I assume you're talking about the new holidays act reqirements applying to PUBLIC HOLIDAYS?
If you're going to bitch about Govt's at least get it right.

[MikeL]

Our lovely labour goverment has made it expensive for businesses to have staff on over the weekend so we have to live with it for another three years.
I feel better now!

Is there anything you CAN'T blame the Labour government for??

Of course some of us can remember the days when you couldn't go shopping for anything on the weekend. If you didn't get it before 9 p.m. on the Friday you had to wait until Monday. Stupid really... It just forced you to spend your weekend on pointless and economically useless activities like playing sport, going to the beach, family picnics, relaxing... Thank goodness some progressive government (National, no doubt) put a stop to that, so that we can now spend both Saturday and Sunday shopping till we drop, propping up the national economy and providing something for all these shop employees to do instead of wasting their time on useless activities like playing sport, going to the beach...

[TLRulz]

I assume you're talking about the new holidays act reqirements applying to PUBLIC HOLIDAYS?
If you're going to bitch about Govt's at least get it right.

Hey,budy, settle down. You must be one of those types that goes around looking for litle details to pick on other people with. I didn't make my first submition to this web site for a grumpy old fart to take a shot.

[kro]

Seems to me your expectations of "customer service" are rather uncompromising.

In fairness, customer service defines a company's reputation, and if that service is not consistently good, then if there is local competition, they will benefit from those who are dissatisfied. If this was a one off bad day, then thats allowed to happen, no one person/company can maintain perfection.

Hell, I work for a company that sells drainage pipe, and related items, and the expectation of customer service, even among the drainlaying/water reticulation fraternity, is such that, if you try to source something overnight for a customer, and the courier lets you down, that customer of mine can go to 5 other places in Nelson alone, to get it, and he will, and bitch about it the whole time to our our competitors, and other drainlayers.

Service is a savage beast of a thing, and can consume a business in a week, if it is allowed to. I don't condone bad customer service, from lazy inattentive morons, who obviously don;t want to be where they are, but keeping an uncomprimising expectation of service keeps everyone honest I think.

[MikeL]

keeping an uncomprimising expectation of service keeps everyone honest I think.

"Uncompromising" to my mind means no give and take. All take and no give might keep the shop on its toes, but I don't see how it can build up the sort of relationship based on both respect and goodwill that might benefit the customer when he needs a special favour. Or do you not think that there should be any limits to a customer's demands?

[inlinefour]

Or lack of it?
I got my new bike after waiting for it to come into the country. I was given a few dates for when I could expect the bike to be ready for me. However due to the ship being late and what ever else, it did take a bit longer than originally expected. Not a problem I said to them. I'm not worried about how much longer it will take, just let me know once its ready to be ridden away. Which they did and I'm back in the saddle.
Sometimes good things take time and if your too quick to walk out on a good thing, you'll never have anything to be happy about...

[kro]

Or do you not think that there should be any limits to a customer's demands?

I'll be honest Mike, I absolutely agree with you 100%, and hate, with a veangence what the definition of customer service has become, because of exactly the reasons you say, there does need to be reciprocation, and understanding on both sides, but the stark reality these days is all of this business bullshit, that says the customer is always right, and the companies who have set the dangerous precedent of always licking butt, have spoiled some consumers into thinking their business is more important than anything in the world.

The customer is NOT always right, infact, I have caught my customers lying thru their teeth at me, and set them straight, because I thought exactly what you said, and figured these guys needed to do some giving, and not so much taking.

I was playing devils advocate, coz I like a good debate. :P

[Lou Girardin]

Hey,budy, settle down. You must be one of those types that goes around looking for litle details to pick on other people with. I didn't make my first submition to this web site for a grumpy old fart to take a shot.

Don't go picking on our Darling Fuehrer without good cause then. And it's spelt submission.
(And welcome to pedants anonymous)