How long does it take?

[marty]

bottom line is, if they knew they were going to make you wait for a couple of hours, then at least have the decency to tell you 'it'll be ready at 4pm,. as we have to sort some stuff out.' they had warning you were coming (a phone call as i understand it) and coul dhave warned you of the impending delay at that time. it's just too casual for me. personally, i would have either walked, or become the squeaky wheel

[Damon]

If you were dissatisfied with the service you got, did you complain? What response/explanation did you get? Was it unreasonable? Will you be following it up with a written complaint?

A couple if times i told the sales person we were on a time frame as we needed to be in whangamata, but i dont recall a responce, as for a written complaint, no i wont be doing that, i cant be bothered.

While you might believe your $11,000 purchase gives you the right to jump the queue

I hardly think the size of my purchase gave me that right, it was more the fact that we were there from just after they opened until after 3pm

If you are in the shop being served and the salesman says to you "sorry, but this customer's spending more money - I'm going to attend to him", will you smile and say "Sure, I'll wait two hours until you've finished" ??

This is one of my points, we were there from just after 9:30 until after 3pm, thats 5 and half hours of "I'm going to attend to him"

We had expected this to take a couple of hours but not as long as it did

[Damon]

but seriously when I wanted a bike I pm'd sarge and I was sold on it by about 12:30ish paperwork went through an hour later so it was all good to go. I left it there overnight for rego and wof and I think it was ready around 9/10 the next morning. even had been cleaned and polished.

I dont think you can get much better service than that

This is all good and well when you live in Auckland, i did it when i got my last bike from a shop, my cousin did it when he got the TLR but when you live more than a hour out of town and the local shops only sell farm bikes, what can you do?

[The_Dover]

Ride a farm bike?

[Damon]

Ride a farm bike?

hahaha perhaps but he pretty much had one of those already

[pyrocam]

Ride a farm bike?

what do you mean ive given out to much rep in 24hours. sheesh
nice line though

[boomer]

Ride a farm bike?

Advice you should listen to?

I would have walked, i struggle over here with the laid back attitude but you cant have your cake and eat it, can you?

[The_Dover]

Cheers Boomer, I'll save the farm bike for when I need to patrol my plantation up norf!!

[SARGE]

Well I've got cash burning a hole in my pocket and the dealer can't even get me a bike RIGHT NOW!
They must be freighting the bloody thing from Japan or something.
IT'S NOT BLOODY GOOD ENOUGH.
YA HEAR ME SARGE.

yea.. i hear ya Lou... im ignoring you

kidding man... your Bandit will be in the showroom after the first of the year.. i tried to get a DL1000 for a customer last week and was told its on the same shipment as the Bandits ( early Jan at the earliest)

i'll tell Mark you are not happy and you can come over and whip his pretty ass

[SARGE]

Fuck, Sarge has been there for months...

yea.. been there 5 months .. seen you total $50,000 worth of bikes and gear.....












sucking dick must pay well..

[The_Dover]

Ask your missus bro, I only take 50%..............................


I don't know what you heard about me
But a bitch can't get a dollar out of me
No Cadillac, no perms, you can't see
That I'm a motherfucking P-I-M-P

[SARGE]

Ask your missus bro, I only take 50%..............................

shows how much you know about women then dont it?

[Lou Girardin]

yea.. i hear ya Lou... im ignoring you

kidding man... your Bandit will be in the showroom after the first of the year.. i tried to get a DL1000 for a customer last week and was told its on the same shipment as the Bandits ( early Jan at the earliest)

i'll tell Mark you are not happy and you can come over and whip his pretty ass

Are you positive about that?
Mark was saying it's due mid-December.

[SARGE]

Are you positive about that?
Mark was saying it's due mid-December.

possibly as early as that .. i try to quote on the later edge so as not to get anyone's hopes up.. if i can get it in earlier, you will be the first to know ..

[TLRulz]

I would like to add my perspective on the whole day, because i was there! I bought the TL1000R which I LOVE!!

I think blame needs to be allocated to the buyer here as well as the store. My purchase was easy because I knew what I wanted, I knew how to pay for it and I made sure the bike shop understood my needs and I understood what they were able to deliver.
In this case with Mt Eden the buyer did not handle things the same way I did. He wasn't sure he wanted the bike when he got there on Saturday, he was pretty sure but hadn't commited. If he had commited he would have done something during the week to prove his commitment, like providing a deposit, this would have given the shop confidence enough to get the bike WOF'd and reg'd.
The bike shop however could have provided faster service, or at least accurate information on what was happening. My perception was that the salesman(I think the owner) was trying to look after everybody and the other staff seemed to be standing back letting him do all the work. Ultimately everybody received less service than they could have.
I think that if you are going to do something on Saturday at any bike shop, you need to be prepared otherwise you will have to wait.
Our lovely labour goverment has made it expensive for businesses to have staff on over the weekend so we have to live with it for another three years.
I feel better now!