Am I being too sensitive/bloody-minded?

[Oscar]

The one you should go for is the privacy act request.. as mentioned above.

Hopefully you've got a reasonably clean record and it won't affect them playing around with anything else in the future.

yes you have to return the money, but I don't see why you can't cancel the claim and wipe all record of it.

A claim is a claim.
It cost money to process even if nought was paid.

BTW - The money didn't have to repaid. He could have given the recovered stuff back instead.

[Lias]

A claim is a claim.
It cost money to process even if nought was paid.

BTW - The money didn't have to repaid. He could have given the recovered stuff back instead.

But unless he has a $0 excess, and a policy that guarantees full replacement cost, he'd loose out doing that.

[Oscar]

But unless he has a $0 excess, and a policy that guarantees full replacement cost, he'd loose out doing that.

Good point.
Actually, being as how the excess is defined as the first part of the loss, he'd be within his rights to withhold goods to the value of the excess.