Quote Originally Posted by Sniper
They are bastards, I topped up my account with $45 and even after sending them an account statement, they still say that I haven't paid them
Contact your credit card provider (bank) and dispute the charge on your credit card (assuming that you paid by credit card).
If it's within the dispute timeframes (60ish days since the transaction) then they'll need to prove that you received the credit on your trademe account.