I entirely agree with all the above. We have Neptunes on three of our four bikes, and when I get my new Monster it'll be getting Neptunes fitted at the 10,000km mark too.
I suspect it's "sour grapes" by the particular shop, in an effort for them to sell their more expensive and not necessarily any better product?
Mark is a top guy, very helpful and knowledgeable.
As a matter of interest, do you want to tell us the shop?
Being frustrated is disagreeable.
But the real disasters in life begin when you get what you want.
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