Broadband help

[Madness]

Telecom has invested plenty.
Plenty of money went into defending their monopoly over the copper cable network, thus costing their competitors million$ that they in turn would have spent in providing a more competitive network.
Besides, Telecom is run by a woman, like everything else in this joke of a country. What does that tell ya?

[WINJA]

Telecom has invested plenty.
Plenty of money went into defending their monopoly over the copper cable network, thus costing their competitors million$ that they in turn would have spent in providing a more competitive network.
Besides, Telecom is run by a woman, like everything else in this joke of a country. What does that tell ya?

YEAH THIS COUNTRY SUX ARSE , PEOPLE DIE HERE FROM SHIT THAT IS NOT A BIG DEAL FOR OVERSEAS DOCTORS TO FIX, IE JAPANESE DOCTORS , IF YOU THINK THE JAPS CAN BUILD A BIKE YOU WANNA SEE THEM FIX A HUMAN

[bobsmith]

Telecom has invested plenty.
Plenty of money went into defending their monopoly over the copper cable network, thus costing their competitors million$ that they in turn would have spent in providing a more competitive network.

You missed out their predator pricing in areas where there is alternative landline provider available, so that while people in those areas enjoy being able to choose something else as well as cheaper landline fees (telecom actually charges less for landline rental in these areas than the rest of the country I believe) we are forced to pay more for telecom to meet the "cost" of doing that in those areas. What we need is some good anti-trust laws in this country, but that's not happending since this country's whole economy is based on monopoly and market domination by the "giants" in each feild. (think telecom, air nz, etc...) Apprently the government decided that competitive market is not beneficial to new zealand and continues to support these scum sucking bastards.

[Blackbird]

I have just used up my 1G of usage this month already after only 8 days and I am still getting 1.1Mb/s downstream, should have slowed to 54Kb/s.
Maybe telecom have done something right afterall!

???????

Interesting! We used ours up early for the first time and it was chopped back to dial-up straight away.

When we had broadband installed through Xtra, our system fell over after about a week. I made 2 calls to the Xtra help desk, neither of which helped and we were on the brink of getting a technician in; which would have cost us. I made one last call to the help desk and got an Indian guy who was pure magic. He systematically asked me to check various things and talked me through them, which the other two never did and the whole thing was solved inside 10 minutes. Must be big differences in training standards and experience. Big reps to that guy.

[MacD]

We had the telescum boys out today, the lines in the house are ok they say.

-Indy

Like many other people, I also have my broadband (ADSL) connection saga. The short story is that I had to get Telecom contractors out 3 times due to line problems. The first one took some "shortcuts" to save his time and wired up my ADSL line so that it crossed the street 3 times before entering the house (pole across road --> splitter on house --> pole across road --> connection to house wiring). The second one fixed the break in the line when it inevitabily failed. The third one actually was competent and was stunned at the original job and rewired the whole lot. From that point on it's been rock solid.

Given that your modem connection was flakey, and now your ADSL keeps dropping, I'd still suspect a line fault. What is the voice quality like on your line? If it is poor, log a voice line fault also.

[Karma]

Must be big differences in training standards and experience.

Pretty much.

They can't train you everything, some things you just gotta learn as you go along, so people that have been on a helpdesk for 6 months will obviously know more than newbies...

[The_Dover]

WINJA is spot on.

only way to beat them is to ring. first thing you do is get the persons name and extension, tell them you have a problem, no they dont transfer you. tell them you will be calling them back if its not fixed, not anybody else. them. tell them if you have to call them back a second time about the same problem you will be contacting the companies HR manager about your lack of customer service satisfaction.

9 times out of 10, most of these companies will just go through a 5 point check list, and if they dont fix the problem by the time they get to the end of it, they escalate your call to somebody else, which is geek speak for transfering you to somebody else who doesn't give a fuck.

talk to one person, get there name and dont leave them alone till the problem is fixed.

funny - i always picked WINJA as a telecom phone operator. I hate telecom so much. every cunt on the phone is completely useless.

That is a crock of shit. Sitting on the line bitching at someone that cannot actually fix your problem and demanding an extension number when the chances are they do not have their own extension, just a phone connected to an ACD, is gonna do fuck all.

Having worked in the industry I can acknowledge the problems but being a wanker doesn't fix them.

Sure ask for their name, department and T number. Get a case number, ask who they are transferring you to and if you do not get a resolution then follow it up. But dont be a cunt to the frontline operator, who may have done all they can to help you and are simply doing their job by putting on to the relevant department.

I wasn't a phone monkey at Telescum but I had to deal with a lot of complaints and escalations from footstamping tosspots that couldn't differentiate their arsehole from their earhole.

But on the whole I agree with the general sentiment that Telescum are a tyrannical monopoly fronted by a money hungry dyke that wants millions to fund her eventual sex change and hormone therapy.

[raster]

My connection finally slowed down after 5GB, downloaded the whole 2005 motoGP, now I have to find time to watch it.