Advice needed from those in the retail buisiness

[Street Gerbil]

I had a similar experience back in US when I was setting up a small woodworking shop (now partially relocated to NZ). I ordered approximately US$250 worth of basic equipment to get the things going and try out the market. Among the equipment were two kits, both including a 7mm extra long drill bit (worth $3 each). I chose the kits on purpose because I wanted to give one of the bits to a friend as a gift. Everything arrived in due time, except one of the drill bits. I emailed customer service and their reply was: "you already got one, you don't need the second one anyway". What could I possibly do... I ordered the rest of the equipment from their competitor and faxed them the invoice for US$3000 along with a note explaining how exactly they lost my business over a stupid drill bit. Make sure you share the contents of your order from their competitors with them. Compooper stores operate on a very low profit margin, trust me, they will cry.

[Paul in NZ]

They are a buncha cunts

Spend that money with me and that'll learn em!

Oh! Reply to the boss and ask if one of his clever shaff can show you what you did wrong because you might just be wrong? (of course if you are NOT wrong wellllll)

[pyrocam]

thing is. from experience. if you try and test a disk at their shop, it will work. its all about geek aura but basically, i would put money on the fact it would work. you are kinda taking a risk sending the whole packet to them.

perhaps since they are being such dicks. goto another IT company thats comonly accepted as trustworthy, ask them to do a test on the disks.

I worked for a little while for a company called uniway. they do computer assesments for insurance companies, I worked there and its my honest opinion after working with the workshop staff that these guys are pretty good at providing a pretty damn good assesment (the 3rd biggest personal lines insurer in NZ uses them for all their computer claims)

anyway my point is. for a small fee (ok its over the price of your dvd's) you can provide a legal document (that insurance companies use to accept or decline claims) that you can take to this guy and say HEY LOOK FAG. LOOK YOUR A BIG FAGOT

ok sorry. admitidly im a bit heated over this issue since my mate got fucked over but if this happened to me and I got these reponses. I would be fucking furious and do everything in my power to ...... for lack of better words 'seriously fuck them over'

please excuse my language

[kro]

I had the exact same thing happene to me with a packet of SKC branded CD-R's, and got the same response from the retailer, so instead I contacted SKC NZ, and got immediate, and decisive action, along with a boat load of free CD-R's

Dont mess with the retailer's, they really don't give a rats arse, go to the manufacturer, assuming there is an office of theirs in NZ.

[MSTRS:Me]

Bloody customers. Always moaning and complaining. Never happy with the fine products and service we retailers provide for them (out of the goodness of our hearts, I might add). Just what do those troublemakers think we are here for? Them? Come on. The great unwashed should be GRATEFUL that we retailers are prepared to open our doors and let them in to breathe our air. Why can't they just realise how insignificant they really are? It makes me furious when I think about all the time we retailers waste on our customers. And then, as if that isn't enough, they expect us to provide discounts or replacements. I think it's time that we retailers fight back. Perhaps we should only open our doors one day a week until these plebs get the message . And no more of this 'buy now - pay later' shit either. In fact, I think it's time we retailers marched on Parliament to demand our rights as befitting our position on God's right hand.

[R6_kid:Me]

Heard of fair go? Put on your best geek suit and tell them how you've been hacking and burning software for years. Soon as fair go shows up on their doorsteps you will have piles of working discs arrive at your house, free of charge. least thats how it seems to work on TV anyway.

[Squeak the Rat]

but Im seriously thinking about having a friend in the law buisiness emailing them and quoting a few bits and pieces of the Consumers Guarantee Act.

Would this be worthwile or should I just let sleeping dogs lie over $35 of disks?

I've found that quoting specific sections of the act seems to perk them up a bit. Get your mate to find the specific sections that talk about faulty goods, then tell the pillocks that according to section x subsections 1,2,3 you are entitled to a FULL REFUND if the goods are faulty or do not meet the purpose for which they were intended.

Threaten to go to the Commerce Commission if they don't satisfy your rights under the Act. ( I can't remember if this is an option under the CGA, but it's worth the threat at least).

And as Kro says, you also have redress against the manufacturer. Or importer, but good luck if they're imported........

If you

[pyrocam]

Threaten to go to the Commerce Commission if they don't satisfy your rights under the Act. ( I can't remember if this is an option under the CGA, but it's worth the threat at least).
.....

If you

uuuugh i remember when people started saying 'im gonna tell the consumers rights act on you' I locked them outa my store and put these up in the windows

[Sniper]

LOL @ Pyrocam......

I walked in there about an hour ago and let them have it. Turns out the dweeb emailing me was about 18 and thought he was the shit. He also rode my favourite bike in the world...... the GN125.

Cut a long story short, I walked out with a different set of disks and a full refund.

[MSTRS:Me]

I suppose the fact that you were 'tooled up' helped?

[Insanity_rules]

uuuugh i remember when people started saying 'im gonna tell the consumers rights act on you' I locked them outa my store and put these up in the windows

I wish I had the balls to do that!

[Sniper]

I suppose the fact that you were 'tooled up' helped?

Nope, I learnt my lesson. I didn't take the pipe in with me.

[DemonWolf]

Good stuff Sniper... I'm guessing the 18yr old 'Technician' needs some customer training done.. and a more open mind (i.e. not all customers are clueless)

[Sniper]

In all honesty. His attitude would have been effective on those that were a bit short on the intelligence stuff, but the mistake he made was continuing an argumnet when dealing with a superior being.

[DemonWolf]

Though, we all would love to hear the full story of what happened when ya walked into the shop with the pack of frizbee's