Laptop exploded

[Sniper]

Ahhhh, CaN has a point. Don't tell them you were syncing with anything....

[Smorg]

If someone walked in quoting the consumers act to me I'd tell them to go to hell and let my boss deal with it. Walking into a retail store acting like an arsehole is not going to get you anywhere fast so I'd ignore crahse's advice dont go flying off the hook and im sure you'll get someone who's more than willing to help you even if it is just to say im sorry.....its a user issue

[Switch]

......bugger can't delete porn now

Don't worry, if it was bad enough then the files might be corrupted. But that is a possiblity you could loose everything :slap:

[Jonty]

You going to really enjoy it when you take it in and they say it was caused by a power surge and is not covered by warranty.

Yeh that is what I am worried about. It definately wasn't the fan as it had only been on for about 10mins and wasn't working hard. I think the CPU has basically melted. I wonder if home and contents would cover a power spike?

I will take it in today and let you guys know the outcome. Either way I will not be happy if they try and repair it because I will put money on it that it will have damaged other parts.

Bloody flatmates thought it was the biggest joke ever as none of them had seem anything like it. I have my suspicions that it was the pointless drivel thread that tipped it over the edge

[skelstar]

You could just tell them it wasnt plugged in to the wall, or the phone. The phone isnt going to fry it though. The USB (?) port PSU would shut itself down if it was being stressed.

Just mention underated bypass-capacitors and see what they say . Motherboards on desktop computers have had them for a couple of years (although not anymore Im sure).

[Smorg]

maybe saying that it was running off the battery at the time will get rid of any issues that it may have been a power spike

[WRT]

You didnt happen to have it sitting on something soft like carpet or a blanket did you? A lot of laptops rely on having airflow underneath them in order to prevent them overheating. The little feet on the bottom arent just there to leave dents in your lap. And modern laptops (especially those not running something like the centrino technology) quickly generate a lot of heat, even more so when their airflow is cut off.

[Drunken Monkey]

Toshiba's agent will more than likely repair it, the repair will be as good as any new machine. Especially since it's a laptop, where nearly everything is on the mainboard anyway. They are under no obligation to replace with a brand new unit.

[Grisdale]

The psu is external on laptops so it wouldn’t of been that which made the noise. I worked fixing Toshiba laptops for 2 years incl doing board level repairs. If it made a bang sound the CPU has most likely exploded, it happens when they get to hot i.e. fan failure if you take the heat sync off like this pro http://video.google.com/videoplay?do...65757054&q=cpu
Capacitors can also explode but they make more of a popping noise. Good news is your HDD is most likely fine (unless it was a ticking noise that it made), you could remove it, there will be a screw on the bottom of your laptop to take off a plastic cover then the hdd will slide right out, then you will need to go to a computer shop and buy a 2.5" hdd to usb cattie. Then u can plug it into the usb drive on a computer and get all your porn off for safe keeping. Bad news is that it will possibly cost more then buying a whole new laptop to repair.

[crashe]

well it all seems some of you have taken me the wrong way...

If you have no luck in getting a replacement you are entitled under the consumers act to get a replacement.

I did not say to rant and rave at the little person behind the counter...
Sure maybe I should have said ask for the Manager of the store and speak to them... my mistake for not saying that in my post.

But if all else fails in getting a replacement... then for sure contact Fair Go and they will help out..

sheesh... you guys...

[pyrocam]

http://video.google.com/videoplay?do...65757054&q=cpu

kinda cool but kinda fake looking. maybe not.

anyway. GL with your laptop man

[ManDownUnder]

maybe saying that it was running off the battery at the time will get rid of any issues that it may have been a power spike

Unless it's the power supply that went bang, in which case it's pretty hard to claim the battery did it...

Check up and down the road and see if anyone else has anything go bang too. If it was a big power spike the power co should stump up the readies.

[ManDownUnder]

If you have no luck in getting a replacement you are entitled under the consumers act to get a replacement.

If memory serves, under the Consumer Guarantees Act the three R's kick in.
Repair, Refund or Replace (as the choice of the vendor).

If they elect to repair and those repairs are not completed within a satisfactory timeframe (like we know what THAT means), you can then escalate it and request a replacement.

One thing at a time. I would voice concerns about various components being cooked/fried and otherwise redecorated, but banging your hand on the desk is a really good way to go to the back ot of the Queue (as per Crashe's 2nd post).

Warning - I'm a bush lawyer. Anyone out there with the absolute word on this? Opinions are nice but don't tend to stand up in the face of someone that actually knows the rules.
MDU