Yesterday some tosspot (I'll remain nameless) didn't THINK.
He walked in, bought some wet weather gear and didn't consider all his requirements and bought the wrong thing (Cuffs were too small to go over the gloves he wears...
So this morning he rocks up feeling stupid (and one would) and wants to what we do about it. The dude behind the counter (not Alistair) bends over backwards (keeps your pants on Maurice) to help, no hassles, no worries... done done and done.
Jesus guys... this customer service thing's a worry... it's like you guys have read a book on it or somethin'...
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