Having worked for telecom for 8 years previous to going out on my own I feel they have their good points and their bad points. You gotta wonder what marketing is thinking sometimes and why they think they can get away with some of the stunts they pull.
One plus point is as any of you who have had phone accounts overseas will no doubt be able to testify, they are actually reasonalbly quick off the mark compared to other carriers and their service is somewhat reliable.

Most of their technology is pretty old though.