Every Day im Shuffling Shuffli
I have a friend who has an Hp desktop. He gets a letter a moth ago to say thanks for paying it off etc.
Now it sounds like the motherboard had bit the dust (keyboard and monitor dont work). tried different keyboad screen over phone etc.
This happened a month after the warrenty expired.
Is anyone out there know much about warrentys.
The life of a pc is more than 1 year 1 month.
i dont think he should have to pay for a new mb
Any ideas?
any help would be great
The desert creature
Sorry pal.
Your friend needs to double check the accompanying papers to see if by any chance motherboard is under manufacturer's warranty, but that's highly unlikely. On the bright side though motherboards are cheap.
"People are stupid ... almost anyone will believe almost anything. Because people are stupid, they will believe a lie because they want to believe it's true, or because they are afraid it might be true. People's heads are full of knowledge, facts, and beliefs, and most of it is false, yet they think it all true ... they can only rarely tell the difference between a lie and the truth, and yet they are confident they can, and so all are easier to fool." -- Wizard's First Rule
Hardcore Biker
First you have to establish what the cause of the fault is, to do this you will need to get it checked, prefferbly through an HP authorised repair centre.
If they can confirm it has failed prematurely as opposed to outside influences ie power surge, vermin etc, then irrespective of warranties it should be covered. Automatically goods are covered by the consumer gaurantees act anyway.
Then approach HP, see what there reaction is, if unfavopurable then there are options open to your friend ie small claims.
If the company has any srcuples and the damage is caused by premature failure then they should take care it.
Good luck.
Some days it's not even worth chewing through the restraints.
Originally Posted by Sniper
Every Day im Shuffling Shuffli
well i just talked to a guy who used to do hp hardware repairs.
apparently most places over grace warrenties so there is hope. yay
Need new round thangs!
its easier to get blood from a stone (yes blood, water is far too easy in comparison) than from companies like HP, unless you know some one.
Good luck!
1990 Suzuki Bandit GSF 250 for sale 39k kms $3,500
+est
ah yes, HP helpdesk... all the way over in india! haha
"Artificial Intelligence is no match for Natural Stupidity"
Hardcore Biker
im sorry we do not want to know you now that you have given us all your money. putput put
Hardcore Biker
HP/Compaq's home market is small compared to its business workstation market, and generally they couldnt give a rats arse about home users.
But as the man says motherboards are cheap. Unless he tries to buy a genuine HP/Compaq part in which case the price will be 50 times its worth :-P
.
Immature and proud of it.
Warranties come second to the CGA. If he can show it's not 'fit for it's intended purpose', which includes expected service life, he'll have a claim.
Speed doesn't kill people.
Stupidity kills people.
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