Internet Overlap

[inlinefour]

Can someone explain this.......

For some time i have been getting charged for overlap by Xtra (Supposed two connections online at the same time)

They asked me who i had given my password to,no one i tell them..No i havn't accessed my PC from an another PC... No,i am the only person to use this PC..No sign of any Trojan etc etc...... I change my Xtra password and there can be overlap within One Hour.
What i have done for the last few days is change my Xtra password every time i come online so there is no link to this PC,the only thing that could be gotten would be the old password.?

How can this be explained.

I checked yesterdays usage.



But what i have also added is a Sygate Firewall on the weekend which moniters all inward/outward traffic.According to Xtra there is some 52 minutes of Overlap when i wasn't even online...So there are now two other PC's online out there on my connection.



What am i missing.... Any answers appreciated.

We changed from dial up to adsl awhile ago. We was charged for two adsl connections instead of one. Rang up and they said they would fix it, next month we again got a bill for two adsl connections. Rang up again and explained that changing to another ISP was looking like a really good idea, they fixed the problem immediately. Was rung up a few weeks later to be asked what we thought of it all. Good connection, slack service...

[98tls]

Cant help as no good with puters but hope you get it sorted les...will you have the same email when across the ditch.....?

[Warr]

Change your ISP mate. I wouldnt put up with that sort of CR..P
If you are only using dial-up find an ISP who is prepared to help.
Why is your PC at the shop??? Is it possible you have a trogan passing on your password details..... Not that likely if you actually changed it manually over the phone and your PC wasnt even online.

Some insider in Telecom is desperate to steal dial-up ..wow that would be a first.
But seriously if they arent prepared to help, let your feet do the talking I say.

[TLDV8]

Finally after something like three months the matter was passed onto Telecom.
Xtra was told from day one this was a single line residence.

Where was the $80 or so of charged overlap traced to,yep right here which is impossible for the above reason (only one phone line out)
Strangely,Xtra never did reply to finding out how my account was online when my PC was disconnected as suggested .
I was fobbed off from day one by Xtra so would say if you have a problem keep at them until you get a result.Of course this is not over until i see the bill.I am thankful it is somewhat closer to being fixed but have to wonder about the service from Xtra overall,i believe only one person was prepared to help in the end after dozens of phone calls and emails over the last few months.

Remembering i am on a Dial Up account,as said to them in the beginning..Who the !@#@$ would steal dial up or keep trying to when i change my password up to 10 times a day.You can do the math on that.


I have not received a reply from Xtra,the below is from Telecom.

Hi Les

Overlapping usage – Due to a date stamp issue with one of our recording systems for Xtra the data coming through was delayed and the incorrect date was entered.

We have investigated the overlapping usage and can confirm that the usage was from your login id and from your line – usually a day or two before the overlapping records show.

We have processed a credit for the billed and unbilled overlapping usage up to the 30th September 2006. $49.90 incl GST

Total overlapping charges $80.31 less credit already given $30.41 balance credited $49.90 incl GST

We will continue to review your account.

We apologise for any inconvenience.

Regards

*******

[The_Dover]

I'd have pushed the bastards for some more freeby dial up. They fucked up and wasted a load of your time, compensation is due.

[Mental Trousers]

Now that it's sorted ring them up, telling you're upgrading to adsl ..... but with someone else k thx by. Then change isp's (dial up if that's what you want) but let them think they've lost an upgrade.