Telecom really are arrogant

[SN4PD]

Can you give more information please about all the bits and bobs. I'm always keen to cut costs but this one area there's no much information available in terms of ready made packages, etc.
Thanks.

First off you need a NON telecom broadband service, I chose wired country via Compass Communictions because its a high speed 2mbit/256k wireless service with about 12ms latency (very important, this is the time it takes for you computer to send information to the excahnge and get a reply back, too high latency and its like talking over a bad satellite line to a villager in botswana).

Im paying $75 inc GST for 10GB of traffic which is dearer than telecom Jetstream for the equivalent plan, however it works out cheaper once you combine it with the italk.co.nz VOIP service at $10 per month.

Telecom Line plus 10GB ADSL is $40+$60 = $100
Italk.co.nz Line plus 10GB Wired Country is $75+10 = $85

Hardware costs are;
$300 for wired country antenna installed on a one year contract (they own the unit)
$120 for 3Com Ethernet Router 3CR858-91 (yes there are other brands, but evrything else in that price range is SHIT, I know I've used most of them).
$120 for Linksys PAP2T VOIP Phone Adapter with 2 Phone Ports (i.e. can have 2 seperate lines with different numbers), the verdicts still out on the Linksys, because well its linksys and may go up in smoke anyday now, but so far its working fine.

Oh and Faxing is out, you need a VOIP line with "DATA Quality" which I dont belive italk currently provide so no dialup modems or Faxes, alarm systems should be fine as they use DTMF.

Hope that helps.

[redbaron36]

Sorry to say it but big businesses aren't overly owrried about small customers. only when they start to feel it do they sit up and take notice.
Also the guys and girls on the phone only follow a set of processes and if things fall outside those they ... get lost and not sure what to say a lot of the time.

[John Banks]

What you'll mostly find is that it's not Telecom being arrogant, it's just that there's no box for "Reason customer is moving" to fill out, and the person you're talking to doesn't give two shits about people leaving.

[The_Dover]

What you'll mostly find is that it's not Telecom being arrogant, it's just that there's no box for "Reason customer is moving" to fill out, and the person you're talking to doesn't give two shits about people leaving.

get back on the phones monkey boy and make theresa some more money for her strapadicktomy

[heyjoe]

I get calls from a Telecom marketing crowd quite a lot trying to talk me into choosing them as a tolls provider. They blab on about the latest deal they have and ask you how many toll calls you make to xxx destination etc then ask how would you like to save $xxx. They ask you "who is your current tolls provider?" I just say "I'm with the other crowd" Pause of silence for a second. Then promote their product again then ask you if you would like to change over right now! I say "no thanks, I have no intention of doing so"

They never actually ask why don't I choose them. If they did I would tell them of the numerous stupid errors they have made with our accounts over the years and how difficult it is to get them to apologise or get it sorted.

They also manage to convey a general image in public of being a greedy relentless powerful company that doesn't give a toss about ordinary people out there. How many times have we seen them on Fair Go? (lost count)

[SN4PD]

Im sure most people have seen this video, but just in case here it is

PS Coudent find the high quality quicktime version this early in the morning.

PPS Found the quicktime http://67.18.149.106/~telecom/telecon-hires.mov

[Pixie]

Where do I sign up!!! Hopefully Telecom is going to suffer very soon from the competition. They have had the monopoly too long and technology wise are behind the apeball which will become apparent very soon. Not enough forward planning - their 025 and discontinuing that is a fine example. Couldn't happen to a nicer bunch of pratts!

Behind the apeball???