No access. What's that all about then?

**Hitcher** · 11th October 2006, 07:57

The last two nights I haven't been able to access KB from home. Every other web site in Christendom -- not a problem. KB? Nada.

I thought that the site may have been down, but I note from the postings I can view from my other point of contact that there has been a regular stream of postings over both evenings.

It also doesn't appear to be a browser problem, as using Mr Gates' browser instead of Firefox doesn't help.

So any advice the geeks amongst us may be able to provide would be most welcome.

Thank you.

**James Deuce** · 11th October 2006, 08:09

Check your firewall exclusions to see if it has been blocked.

**TerminalAddict** · 11th October 2006, 08:21

using a proxy?

**WRT** · 11th October 2006, 09:22

Originally Posted by TerminalAddict

using a proxy?

Sounds more poxy than proxy . . .

Do you get an error message from the web browser, and if so what does it say? Check firewall settings, proxy settings, and DNS settings.

Could also try clearing your cookies, but do this as a last resort as you could lose settings you want to keep for other websites as well as KB.

**Hitcher** · 11th October 2006, 09:45

No error message, other than timing out while looking. Most times I give up after about a minute when the dotted green bar has made no movement whatsoever.

Cookies all cleared but that didn't help. I'll have a look at my at home firewall but I'm not really sure what I'll be looking for.

I'm not sure what proxy or DNS settings I can change, given that I am directly connected to Paradise via a big fibre optic pipe.

**James Deuce** · 11th October 2006, 09:53

I'll try and do some screen shots tonight for the firewall stuff and send them to you.

Try clearing cookies first.

**Joni** · 11th October 2006, 09:56

Its a conspiracy... we are plotting against you

**WRT** · 11th October 2006, 09:58

Can you disable the firewall temporarily and try again? That will help you isolate the firewall as being the problem. Obviously though, you dont want to leave it disabled for longer than necessary.

To test the DNS, go to a command prompt (if using XP, then Start, Run, type "cmd" without the quotation marks and press enter). Type in "ping www.kiwibiker.co.nz" and see what pops up. You should see something along the lines of the attached image ("Reply from . . . " etc).

If so, your DNS is working ok, if not, try typing "tracert www.kiwibiker.co.nz" and send us a screen dump of what the results are.

**Hitcher** · 11th October 2006, 10:32

All good advice, which I'll try tonight. Also my RSS feed to Kiwi Biker at home has stopped working too. Could this be part of the same problem?

**James Deuce** · 11th October 2006, 10:34

Yes definitely.

**WRT** · 11th October 2006, 10:35

Most likely, fix the access problem and the RSS feed should be solved as well.

**MrMelon** · 11th October 2006, 10:44

My paradise cable's been a bit flakey to a handful of sites including kiwibiker over the last few days... Could have something to do with that if you're on paradise.

**James Deuce** · 11th October 2006, 10:50

Do the tracert and forward the results to the Paradise hepldesk. They're clueless but at least you will have registered your issue with them.

**Wasp** · 11th October 2006, 11:03

I've had issues with the "route" from my home adsl to kb dissappearing, as in its not there, non existant... (orcons routers dont know where to send the packets?)

can access other sites fine, can use a web proxy to access kb. it comes back after awhile. hasnt happened in awhile now either.