Get a big black dog up you.

[MSTRS:Me]

Go.. news. the '..od' is to come, mate

[Squeak the Rat]

Bugger, I was hoping for some interesting news on telly tonight. Looks like I'll have to put up with extended coverage of a friend of mavis talking about the photo of a cat she found from world war 2.

Seriously though, good news Jim, hope the od turns up soon.

[Bloody Mad Woman (BMW)]

Can seriously relate to how you feel - life without a bike is no fun. Been without mine for 8 weeks. Gone stir crazy, no wheels at all. Hopefully in a month's time I may have some.

Good luck and hang in there!!

[SARGE]

Word of mouth has fucked more businesses than it has saved.

do someone good service .,, they tell 2 friends ..

do someone BAD service .. they tell everyone they know ..


lemme know if i can help Jim...

i know a guy who knows a guy

[jrandom]

Hey hey, mama, said the way you move
Gonna make you sweat, gonna make you groove...

[James Deuce]

I rang and rang and rang Motorad to see if they'd pick my bike up. They wouldn't commit to a time and neither did the workshop manager acknowledge or follow up on my desire to get my bike fixed by them. My wife waited at home every morning for a ring from the workshop last week. Not even a call to say they weren't coming.

I left two messages this week, Monday, and Wednesday, and wasn't rung back.

Lorraine (accounts lady) is awesome.

Brendan is a nice bloke and I enjoy talking with him, and I'm tremendously grateful for the support he offered K14 when asked.

Kerry is awesome, and I appreciate the extra 300 miles he goes for me repeatedly in terms of quality, personalised service.

But I get the feeling that the workshop manager doesn't rate me, so I get dismissed from mind as soon as the phone is hung up.

I've taken the bike to TSS to get fixed. I'm not entirely unhappy about that because Derek McAdam left Motorad some time ago, and not being disparaging to those left, he never ever once screwed anything up on 5 different bikes in three years and I'm not keen to "bond" with the guys left with the attitude of the workshop manager in mind. Stew has worked on me for years really and he's let me ride bikes and write reports about them more than once. He deserves the payback.

Motorad do some good things, but I've bought 2 new bikes in two years from them and it's a bit stink that the workshop manger isn't interested. I've sold two Z750s for them after intense discussions with prospective buyers, Col is on his RF because I spotted it, talked about the price and got Barry (no longer at Motorad of course) primed to talk to him, and I've pointed people at their spares and equipment section repeatedly.

I guess I'm just a customer after all.

I'll still be dealing with Kerry for my bike "stuff". He's a top bloke and I like the gear they sell.

I hate having my nose rubbed in how uncool I am.

[yungatart]

Good on you Jim
People in business really ought to learn to look after their customers - particularly those with big mouths - like you!
A customer who is happy is an extremely valuable asset and should be treated as such, one who is unhappy can do untold damage.....

[MSTRS:Me]

Interestingly, Jim, you say nice things about some of the staff there. It is true that we all tend to deal with those in business that we 'like'...but the truth is that a business is only as good as it's weakest link and THAT's what we all tend to remember.

[Fatjim]

Funny, I stopped using Motorad because, and only because of the workshop service attitude as well.

I don't by enough accessories to miss Kerry's service, but he is a top bloke. He should open his own shop!

[Paul in NZ]

Motorcycle shops have workshops?? Christ - why didn't you tell me? Think of the hours I've wasted...

[bungbung]

Jim2, you're welcome to my vtr until your bike is fixed. I've bought a house and don't currently have weekends anymore. PM me if you like. Ola