Spidi Spidi H2O Out - thoughts?

[Motu]

I've had my Spidi H2out jacket for over 5 years and the quality is top notch,I see all the fancy new features on the latest stuff,but am still happy with this one.

In this day and age I don't think any garment is made in the country that started the label - everything is made in China or some other Asian country,and the names are also ''product'' .Products are branded with names - 3 million with this name....2 million more in another colour with this brand name.I've just got some new Diadora work boots - I doubt very much that they are actualy made in Italy!

[Paul in NZ]

I've had patchy results with Spidi stuff.

My NT tour jacket was expensive but it has lasted well and if washed regularly to keep the dirt of - reasonably waterproof. It is comfortable and warm - all in all - happy customer.

Based on that i bought some Spidi gloves. The seams split very quickly and I was very unhappy 'cos they cost a lot and like a lot of us I'm not one of the landed gentry with a goldmine and a money tree. The shop (ANZA) was decent about it and put me straight onto the importer. They acknowledged the problem (especially when I found there were generic failures of this model) and we came to an acceptable arrangement. This was I purchase a pair of summer sports gloves at a small discount and I would get a free set of winter waterproofs. End result - I paid for 2 pairs of gloves and I got 2 pairs - both of which have given good service.

My advice - ask the shop for the number of the importer?

Paul N

ps - once I emailed Spidi in Italy and eventually got a reply. (shh but the later H2Out jackets last longer than the early ones like mine - bugger)

[boomer]

A couple of you now have suggested i contact teh importer. I'm confused as to why i'd want to do that!

My relationship/trade was with teh shop, not Spidi, Not the importer, not the exporter but the retailer.

Can someone enlighten me, please

[Hitcher]

I too was surprised by the comment of contacting the importer. Surely there are only two parties who have a duty of care to ensure that the product you bought was fit for purpose: the manufacturer and the retailer (as the manufacturer's agent). I have a problem with any retailer (or individual for that matter) who is happy to take your cash yet not reasonably stand behind the goods they have sold you. There are already too many real estate agents and dodgy used car salespeople. We should not encourage their ilk.

[limmy]

The guys that sold you the gear sound dodgie as fuck. But I'm surprised that your gear is falling to bits.

I've got the H20ut Jackat. It's great. It's protected me through 4 crashes. 2 on the track and 2 on the road. I had to patch it up after the 2nd crash but I still wore it everyday and think it's the bee's knees.

[boomer]

Well, I'm waiting to hear what the importer has to say to the retailer.

It cracks me up, you buy something from a retail store, you take it back, there and then, and the retail store decide yes or no. To be pricked about because the retailer wants to cover his arse by asking the importer if they will refund them the money is farcical in my opinion.

I'm probably burning my bridges cos teh retailer will have seen this, but i'm f'kin adamant I’ll be returning the lot.. Even if it costs me solicitors fees.


i'm sure spidi gear by enlarge is top quality gear but the two pieces i've had don't quite hit the mark.

* edit; just rang and the importers have said yes to a full refund!

* note to retailers.. the trade is between two parties, if you don't want pissed of customers you should stand by teh sale; regardless of any third parties.

[Squeak the Rat]

Good result in the end boomer. Bloody hassle but aye!

I too was surprised by the comment of contacting the importer. Surely there are only two parties who have a duty of care to ensure that the product you bought was fit for purpose: the manufacturer and the retailer (as the manufacturer's agent).

The retailer should take responsibility.

But as a consumer you can reject goods under the consumer gaurantees act for refund to either the retailer or manufacturer. Your choice. If the goods are manufactured overseas then you can seek action against the importer instead.

Shouldn't have to, but it's an option if the retailer doesn't play ball (or has gone under etc)

[boomer]

Thanks STR; yes good news indeed.

Thank You Retailer, even if you did take too long

[Toaster]

So.. whats ya thoughts?? ( if you could be bothered reading this that is )

....

The no refunds is bull.... ask for a refund dude - they are required to do so.

Bummer ya pants split... hehe....

[Paul in NZ]

A couple of you now have suggested i contact teh importer. I'm confused as to why i'd want to do that!

Yes - it was a daft suggestion in your case.

In my case it was the most practical option as I purchased the gloves in a place remote from where I live and I did everything over the phone. It was a mutually sensible arrangment with unique circumstances and not what I'd normally do. They did offer me my money back..