My rant to Telecom (xtra)

[RT527]

However, doing further tests, here's the resutls to Australia and USA.

Perhaps the problem lies in the Southern Cross cable?

no its not the sothern cross cable...aussie gamers quite often ping nz servers between 30-60 ms while we ping theres around 100 ms ..its more than likely telescums equipment that they wont invest in to upgrade to faster better routers servers switches ...etc etc.

Telecom have had a lot of time to get there shit sorted...they could have upgraded 5 yrs ago and bottlenecks and slowdowns wouldnt be the issue that it is now.


As for distance from an exchange...get this , I live 130 metres away from an exchange ...and got told by a telecom adsl tech that i was too close....haha when i explained to him that the serviceman at the exchange told me that was crap and he plugs into the adsl at the exchange and has no problems he quickly said hed have someone there in an hour.

One more thing , If my router reports that the line speed is capable of 7916 kbps down ...shouldnt i be getting that speed instead of 2900-3000 (im on the max down 128 up) upload speed is fine, down is crap.

[Mr. Peanut]

Well that was Xtra helpful.

[Brian d marge]

Brian, that 16000/8000 is more like it !!!!, I want what you're having !!!!

but I am paying for an advertised of 100 mb/s ...( page 3 ..two liitle kanji in the contract ..says Im screwed )

Stephen

ps I live 50 METERS　from the exchange!!!! I can see it from my window !!!

[Fatjim]

no its not the sothern cross cable...aussie gamers quite often ping nz servers between 30-60 ms while we ping theres around 100 ms ..its more than likely telescums equipment that they wont invest in to upgrade to faster better routers servers switches ...etc etc.

The extra 40ms comes from interleaving on the DSL equipment. It's a sneaky way of reducing data loss. They could turn it off but choose not too.

[Toaster]

I know ur pain Kro.

I got the go large plan, utter bollocks. The net keeps dying, slow speeds etc.

I knew it would happen when they said they were going fullspeed.

Useless pricks

-Indy

Amen brother. Making millions off us minions and for what? Shit service.

[Toaster]

Well that was Xtra helpful.

Could'a at least put her in a bikini.....

[RT527]

The extra 40ms comes from interleaving on the DSL equipment. It's a sneaky way of reducing data loss. They could turn it off but choose not too.

Interleaving is turned off on my connection!

[Fub@r]

They could turn it off but choose not too.

Orcon with no interleaving gives me a sweet 10 ping

[kro]

The whole damn thing went downhill when the buggers "upgraded" their DSLAM's a couple or 3 years back, I remember it very well, as up until then, even on my old DSL connection, I could ping 50 or less to a game server, whilst my wife browsed webpages next to me. Immediately after the upgrade, that all went down the crapper.

I remember contacting the IT editor at the Herald, asking if he knew of it, and he said "no, but I'll check it out". he replied again about 12 hours later thanking me for the heads up, and wrote some huge speil about it, because he found the same thing had happened to his line.

The "upgrades" were being done on the sly, because Telecome knew what they would do...... I got very wary of the company from that day forward.

[What?]

I gather you have major issues matey. I don't hate them per se, I just want a decent internet connection, at a reasonable price. Telecom are incapable of supplying me either at the moment.

With the unbundling happening, these guys need to be doing everything bigger, badder and faster, than all these other fledgling companies that already exist, or are emerging.

A couple of spaghetti cans and a ball of string would be an upgrade for my phone connection. Download of 16 Mbps is about all I can expect, and no improvement on the horizon for at least five years according to the crap Telescum are sending me.

[kro]

Dude, thats epic, I would opt for the spaghetti cans... they would prolly have less line noise too. Seriously though, thats not DSL, that's slightly faster than dial up.

These buggers should be made to have consumer protection clauses on all their plans, whereby maybe the maximum speed of the plan is not reachable on your line for various reasons, but that a minimum speed must be obtained, or the connection is free/heavily subsidised until that minimum level is reached, or exceeded.

[What?]

Whoops - it is dial-up. I meant 16Kbps. And Telescam have no plans to improve things within the next 5 years, even though they could (according to a mate in the know) feed me and 9 neighbours with DSL for as little investment as 2 grand.
See why I hate Telescum??

[Lias]

Dude, thats epic, I would opt for the spaghetti cans... they would prolly have less line noise too. Seriously though, thats not DSL, that's slightly faster than dial up.

These buggers should be made to have consumer protection clauses on all their plans, whereby maybe the maximum speed of the plan is not reachable on your line for various reasons, but that a minimum speed must be obtained, or the connection is free/heavily subsidised until that minimum level is reached, or exceeded.

A colleague of mine just got refunded 6 months DSL, because his line is shit and the new upgrade plans actually downgraded his connection speeds.

[jrandom]

Well, after an keyboard-mashing episode of dead-DNS frustration yesterday, I've booked in a swap to Orcon.

Hopefully things will be better on the Other Side.

[Swoop]

...got a letter from telicon saying ...

Hmm. Would the spelling of this be better with Tell-Lie-com? Sounds closer to the mark.


Having not been swayed by the dark side of tell-lie-com and am happily using Paradise, I feel the need to print this thread off and keep it by the front door for the next visitation from an acne-repository salesperson of the evil empire who "pops by to inform me of telescums latest products".
Good to see the customer service is up to their normal standards. When the customer is bent over with their pants around their ankles, the corporate giant can do a lot of servicing...