NZ Couriers SUCK

[scracha]

Had to send two Pirrelli Corsas down to Kicking Zebra for the nationals last week in Christchurch and got pinged $107.50 for it !!!!!! thats like 5 interisland tickets

Fak, I pay less than that importing most stuff from Australia through TNT (wonderfully helpfull company).

FWIW, I guess it depends on the area you are in. I wouldn't touch Fastaway with a bargepole. Their customer service is $hite, their tracking system tells lies and a lot of their couriers are quite frankly, lazy with rural deliveries.

Courierpost have no "unexpected charge" either. You just stick the tickets on the items yourself and then phone up (or put the sign on the door) for the courier to pickup?

[kickingzebra]

Why didn't KZ take the tyres with him in the first place?

Tyres take up lots of space. I have tiny trailer. And Baby. No spare room. Nationals eat many tires. I am poor now.

Thanks heaps for that Quasi, saved my bacon!!!

[Fatjim]

The local courier post driver must be a lazy bastard. Apparently he couldn't deliver a package this morning at 7:16 when I was home, so now it's at the local post shop which is never open when I'm around. Maybe if he got out of the van he might have had more luck.

I rang the help desk and they need to open an "investigation". I said I was happy to ring the guy myself for some on the job training. They're not even meant to start delivering until 7:30, and the dip shit put 7:16 on the tracking note. Doh.

[Deano]

Have to agree that courierpost is the lesser of the the evils, having tried fastways, nz courier and courierpost over the years for both business and personal use.

Also worth noting that fastways have NO INSURANCE.
As per their conditions of carriage.
http://www.fastwayfms.com/WWSM/image...CarriageNZ.pdf

I understand they are still liable for the first $1500 per unit as it is carried at limited carriers risk, under the Carriage of Goods Act. Certain exceptions apply.

[bert_is_evil]

I ordered a flashdrive over the internet a few years back, the company sent it via PBT. After a week of it not having arrived I called PBT who said I'd come and picked it up. This surprised me muchly - on further investigation we discovered that the courier had come to my house at time specified to find me not at home (not correct, I was home but we lived at the end of a 50m driveway so the lazy f*cker obviously couldn't be bothered driving up it). Any way on finding me "not home" he/she left the ticket in "the correct mailbox" (not mine). The person who belonged to whatever box he stuffed it in then clearly thought "cool, free stuff" and duely took the ticket to the courier depot and picked up the item, no ID required just signature in the form of a scribble. PBT advised it was not their policy to require any ID, just the ticket left by the courier and refused to take responsibility. Any one else see a problem with this system?

About a year later I couldn't go home for xmas because of work so my family kindly sent me a quite large box of goodies about 1mx1mx1m a fortnight before xmas. The PBT courier left the box (signature required with none obtained) on a random doorstep two streets away. After a week I received a phone call from an angry home owner saying that my parcel had been on their doorstep for a week (only a couple of metres from the road) and they had been calling PBT on a daily basis, and could I come and get it as it was pissing them off. I called PBT several times as I was at work at the time and they flat out refused to come and get it and even hung up on me for my troubles.

Moral of the stories - don't use PBT couriers

[kro]

Normally I'd disagree, as they treat us pretty well, but the last two parcels I have sent out, have taken 4 days to arrive, despite being ticketed for an overnight service.

I guess consistency is the best you can ask for, so I will just have a small whinge, then go back to liking them again.

[scracha]

PBT advised it was not their policy to require any ID, just the ticket left by the courier and refused to take responsibility. Any one else see a problem with this system?

They're hopeless. Item posted to me from Hamilton. PBT left the "you were not in thingie". Rung them up, courier had taken item back to Hamilton. Useless. There's a @$ng phone number and alternative delivery address on my front door specifically for couriers but they obviously couldn't read that.

[scracha]

Hmm. Phoned Ingrahm Micro to find out where the hell a customers VPN router has gotten to. They'd posted it on Tuesday afternoon. Rung up New Zealand Couriers and true to their usual form they have no idea where the hell it is. How the hell are these courier companies still in business?

[bert_is_evil]

People seem to have the strange perception that couriers are faster and safer. Sooooo wrong

[scracha]

People seem to have the strange perception that couriers are faster and safer. Sooooo wrong

Lo...and as usual after phoning up their offices the parcel arrives within 30 minutes. I have to do this nearly EVERY time. My guess is that they're giving the courier guys & gals too much to handle and not enough time to do it in.

[scracha]

A blingy thingie wot does multimedia that I'm hoping to sell with my NAS thingie appears to be stuck in courierland.

Eastern seaboard (New Jersey) via California to Auckland in under 3 days. It's been stuck in Auckland ( < 100 miles away) since Friday afternoon.

"delivery attempted" my arse. They phoned me two hours later to ask me where I wanted it delivered. First time I've used DHL over here and I'll be on the blower again to them tomorrow to tell them to change their local courier company.

Yes I'm ranting. I'm bloody furious. I'm in the correct forum.

To make the start of this week complete, for the 5th time I've to spend an afternoon at home waiting on Transco to yet again no doubt tell me they can't fix my phone line. I'm < 250m from the exchange repeater station.

FFS, what the @#ck is it with @#$@#ng service in NZ? How do you guys put up with it? How the @"ck does anything get done in this country? What do people who are really "out in the sticks" do? I'm off to smoke some of the lovely locally produced plantlife to calm me down.

[The_Dover]

this country sucks balls.

except for the local plantlife.

i'm gonna move home and take some seeds with me to plant in my dads greenhouse

[cowpoos]

this country sucks balls.

except for the local plantlife.

i'm gonna move home and take some seeds with me to plant in my dads greenhouse

good.....coz you smell!!

[NighthawkNZ:Me]

Moral of the stories - don't use PBT couriers

I would agree there... at work have have had nothing but trouble with them

[Jantar]

18 months ago I had to send a snowboard to my son in Auckland. CourierPost didn't want to know about it. Fastways weren't sure as I wasn't a registered customer, they'd get back to me. NZC no problems, but it would cost $108.
PBT, "Sure we'll take it, that'll be $9.80 please." I did warn them that there would be no-one at home in Auckland to receive it, and described where to leave it. It arrived safely 3 lays later.