Suzuki dealer in Te Awamutu

**marty** · 18th February 2007, 18:07

in the time taken to write in here, you could have rung wilksbrooke and sorted it out. took me 30 secs to find the service managers name and cell #. or you could have checked the bill before paying it.

**TerminalAddict** · 18th February 2007, 18:43

Originally Posted by Motu

Under the Consumer Rights laws the original repairer must be given first importunity to repair it.You can only go somewhere else if they refuse or take an unacceptable amount of time.It could genuinely be their fault,something else the repair uncovered,or something totally unrelated.Going behind their back is your first mistake.

however he was out for a ride, and stuck on the side of the road.

perhaps he (petermonkeyguru) could ring the original repairer, and ask him to pick the fucked bike up from huntly, and do a proper job, and while he's at it discount the work he charged for chain tensioning where required.

For fuck sake .. how more obvious can it be that the original repairer completely slacked off ...

I've got no problems whatsoever in sharing my opinion with a company ... whether it be good or bad.
Name and shame away I reckon

**petermonkeyguru** · 18th February 2007, 20:38

Yea right - I chose to forget about the money I paid and left it at the other shop for 3 reasons; Firstly - It wasn't just a simple mistake that could happen to anyone, there were three different things they stuffed up on, whats the chances they get it right next time? why should I piss around getting the bike back to them and waiting for them to try and fix it, and their dishonesty shits me.
Secondly - It may have cost me $300 odd, I know from experience I won't see that back, but it'll cost them more than that in potentail customers.
Thirdly - I don't have much time in life to get out on my bike, I don't need to be dicked around, so why bother, just want my bike on the road again.
Whats the matter with people anyway! lost your balls 'inlinefour'? It's about service, I have no obligation to the retailers, they have an obligation to their customers.

**xwhatsit** · 18th February 2007, 20:47

The chain-tensioning thing might not be as bad as you think -- just a simple case of forgetfulness. I'd imagine in many garages that part of the policy, is on every tune-up/repair thing that they always tension and lube the chain, so it's just a given that it goes on the tab unless otherwise specified. Maybe they just forgot your bike was a shaftie, or forgot to tell the man-with-the-pen, and it just got added on without another thought.

**petermonkeyguru** · 18th February 2007, 20:49

Originally Posted by marty

in the time taken to write in here, you could have rung wilksbrooke and sorted it out. took me 30 secs to find the service managers name and cell #. or you could have checked the bill before paying it.

Try to find it sitting on the side of SHWY 1 - no phone book, no internet, I could'nt even hear much on the phone - I did have their number in my cell phone - but no answer!!

**The Pastor** · 18th February 2007, 21:06

Originally Posted by xerxesdaphat

The chain-tensioning thing might not be as bad as you think -- just a simple case of forgetfulness. I'd imagine in many garages that part of the policy, is on every tune-up/repair thing that they always tension and lube the chain, so it's just a given that it goes on the tab unless otherwise specified. Maybe they just forgot your bike was a shaftie, or forgot to tell the man-with-the-pen, and it just got added on without another thought.

Yeah it might be an auto print out for "full serivce" and the guy who printed it may not be the guy who did the service.

Best bet you take it to somone you trust.

**marty** · 19th February 2007, 08:12

Originally Posted by petermonkeyguru

Try to find it sitting on the side of SHWY 1 - no phone book, no internet, I could'nt even hear much on the phone - I did have their number in my cell phone - but no answer!!

i realise that. it's you sitting at home writing this up instead of chasing the problem that i have issue with - is this thread getting your bike sorted? stop your whingeing and do something about it, or move on

**TerminalAddict** · 19th February 2007, 08:26

Originally Posted by marty

i realise that. it's you sitting at home writing this up instead of chasing the problem that i have issue with - is this thread getting your bike sorted? stop your whingeing and do something about it, or move on

got to waste time some how on sundays .. its not like the OP has any bike to be out riding on ... might as well jump online and start whingeing

**Guitana** · 19th February 2007, 08:28

You're lucky mate I had a new clutch put into my old GSXR 1100 and on a trip back to wellywood the clutch disentergrated and fucked the gearbox etc!!
And this was from a reputable suzuki dealer I rang them and they had to drive for two and a half hours to pick the bike up and repair it!!!
I didnt pay a cent and refused to pay the original bill as well, apparently the mechanic put a component in around the wrong way!!!!

**Bangbug** · 19th February 2007, 11:35

DIY, then you only have yourself and the cat to blame. :P

**petermonkeyguru** · 19th February 2007, 19:28

Originally Posted by marty

i realise that. it's you sitting at home writing this up instead of chasing the problem that i have issue with - is this thread getting your bike sorted? stop your whingeing and do something about it, or move on

By the time I was home writing this up - I had the bike in the shop getting fixed ya big dick.
And for your information I've had a few emails from people who read this thread, with some good advise, invites and help, even a dealer offering me a deal on a bike until mines fixed.
I talked to two bike shops today who have actually read this - they were fine with what I wrote.

**petermonkeyguru** · 19th February 2007, 19:32

for those who are interested, the bike shop rang and think the valves are burnt in one cylinder! getting back to me with a price.
Said it was either set up too lean or the adjustment was out.

Does that reflect on the first shop? was it a result of the first service being stuffed up? or should they of picked it up?

**inlinefour** · 20th February 2007, 15:38

Originally Posted by petermonkeyguru

Yea right - I chose to forget about the money I paid and left it at the other shop for 3 reasons; Firstly - It wasn't just a simple mistake that could happen to anyone, there were three different things they stuffed up on, whats the chances they get it right next time? why should I piss around getting the bike back to them and waiting for them to try and fix it, and their dishonesty shits me.
Secondly - It may have cost me $300 odd, I know from experience I won't see that back, but it'll cost them more than that in potentail customers.
Thirdly - I don't have much time in life to get out on my bike, I don't need to be dicked around, so why bother, just want my bike on the road again.
Whats the matter with people anyway! lost your balls 'inlinefour'? It's about service, I have no obligation to the retailers, they have an obligation to their customers.

sounds like the problem is in your head, might want to get some psychological help. Or you could allways continue preforming like a trained seal and see how far that gets you...

**justsomeguy** · 20th February 2007, 16:09

Originally Posted by McJim

Does everyone realise that we, kiwi bikers, are going to end up getting shit service from all motorcycle dealers if we continue to bad mouth them all on KB?

I'm going to have to take my Number plate, KB patch and KB sticker off if I want to avoid abuse next service I get!

It's a bloody website mate - doesn't put any dollars in the bike shops pockets. But you were just being sarcastic right

These shops have been dealing with individual bikers before KB and will do so in their own fashion regardless of whether someone's part of this place or not.

I find making friends and getting to know the shops you deal with gets you far better service than anything else. They're people too you know - trying to buy some bread for their kids......

----------

Those of you asking Peter to shut up - please don't - I'd rather hear the good and bad stories and make my mind up that way.

Ignorance about such matters isn't bliss.

**Mumbles** · 20th February 2007, 16:33

I think everybody here has had bad service at one point or another, Your opinion is just that your opinion based on the level of service you received, would have been nice to hear what the bike shop was going to do to rectify your problem to maybe restore YOUR faith in them.
Hope you take on some of the more positive feedback from this… and have learned a lesson or two. (I know I have)

Can't wait to read your glowing post of when you get your bike fixed, seems only fair to put the same effort into a job done well.