Help Desk (biker) Wanted

[Grub]

I couldn't find a more appropriate thread to post this, hope I haven't offended the forum gods, I'd like to offer this to a KBer. I mentioned this on Saturday to a few guys ... but most of them wen on to do unspeakable things to themselves that night so here goes again ...

I am looking for a temp (possibly permanent) Help Desker. KB must have a high proportion of geeks and wannabe geeks who can help our users with all the usual stuff. This is ideal for someone with a bit of smarts working in a team of 4 supporting 110 desktops. There's already 2 serious bikers here (and a scooter girl) so one more will be a movement.

If it's not for you, check out your mates

----------- The "ad" ---------------
Position: Help Desk/IT Administrator

The Basics required: Experienced within IT environment or completed study in IT, cheerful and ready to help users, analytical approach to problem solving
Essential Knowledge: Networks, VPN connectivity, Microsoft Office Apps, Microsoft XP operating system,
Agreeable (but not essential) knowledge: Microsoft Server, Sharepoint (WSS), Remote Desktops, PDA’s, Firewall management, Terminal Server
Start: Immediate
Initial Term: 8 weeks (with likelihood of extension to the end of year)
Reports To: Brett Collings, ICT analyst, JBIT Ltd
Location: Summerset Management Group IT department, Paraparaumu
Remuneration: Industry rates based on skills and experience

Our Structure: We have 110 active desktop connections and five servers in two corporate offices and 13 villages. These villages are connected via VPN connections and use Terminal Server and payroll programs. The servers are located in the Paraparaumu offices. There are currently three IT staff in two locations.

The role: We need someone to field the help calls and to coach and/or guide the users through their issues. Previous awareness that users will invariably tell you the wrong thing is a useful skill set to have. Some of the issues are user-driven but often they are of a technical and complex nature that requires a whole buch of skills and experience to realise what might be happening.

It is useful for the administrator to be able to identify the point where escalation and involvement of a senior analyst becomes necessary.

Someone who thinks of long term solutions for both users and the IT providers will be a valued member of the team.
------- that's it folks -----------------------

Brett

[Steam]

Previous awareness that users will invariably tell you the wrong thing is a useful skill set to have.

That's hilarious in a serious job ad. But so true.

[Grub]

That's hilarious in a serious job ad. But so true.

What do you mean "serious" - this is kiwi biker. There's nothing serious here is there?

[Wasp]

well............

mabye.......

my job was looking pretty bad yesterday, felt like quitting......

but a help desk?! i'd have to think about that one.....

[Shadows]

I do that kind of thing as a side to my normal job. I haven't quite figured how I ended up with the extra hat but that is what happened.

We only have a couple of dozen users, sometimes when they call me with their dumbass questions I have to fight the urge to go and see them personally so that I can push their stupid fucktard heads through their fucking monitors. Then I calm down and realise that I actually like most of them, really, and the cops would come and take away my guns if I actually listened to the voices. Damn those voices! They are sooooo persuasive!

Constant battle with one's self as a full-time responsibility? Maybe I can handle it. If I can't, I may kill somebody. How much money will they give me if I can hold it together for the full 8 weeks?