DSL 504T Does anyone know how to configure it to allow remote assistance?

**Big Dog** · 27th April 2007, 23:31

DSL 504T Does anyone know how to configure it to allow remote assistance?

Have a not tech lit friend in another part of the country who I am having difficulty remoting.

Would seem that either the traffic or the port is disabled.

Pc is configured to allow remote assistance.

**Delphinus** · 28th April 2007, 01:08

Tried getting remote assistance working ages ago but got annoyed and flagged it.

Use http://www.logmein.com/ now its fantastic.

**James Deuce** · 28th April 2007, 01:28

The 504T doesn't pass ANY sort of encrypted traffic. I had to take mine back and get a 604T so I could connect to work.

**scracha** · 28th April 2007, 09:57

Presumably you're connected to it via the ethernet cable? Best to have the client PC on a static IP.

You need to Pigeonhole the router. On most D-link router's there's an option called "port forwarding". Do this by assigning the incoming external ports to the internal ports. The client Pc's router must also publish it's IP address (unless their ISP gives them a static IP) to a service like dyndns.org. There's client software on NOIP as I don't think the supports these services.

Make sure the client firewall isn't blocking the TCP (and maybe UDP) ports. I'd start with something simple like being able to ping their router. Then get them to download something like GoldenFTP onto their PC and see if you can connect to that before attempting more complex stuff like VNC.

Eg. For tightVNC. Connect to FRIENDSPC.redirectme.net:6667
FRIENDSPC.redirectme.net resolves to their modem/router
On their router, they've assigned external incoming TCP port 6667 to incoming port 5900 on their local IP address (normally 192.168.1.X or 10.1.1.X)

**James Deuce** · 28th April 2007, 10:01

Originally Posted by scracha

Presumably you're connected to it via the ethernet cable? Best to have the client PC on a static IP.

You need to Pigeonhole the router. On most D-link router's there's an option called "port forwarding". Do this by assigning the incoming external ports to the internal ports. The client Pc's router must also publish it's IP address (unless their ISP gives them a static IP) to a service like dyndns.org. There's client software on NOIP as I don't think the supports these services.

Make sure the client firewall isn't blocking the TCP (and maybe UDP) ports. I'd start with something simple like being able to ping their router. Then get them to download something like GoldenFTP onto their PC and see if you can connect to that before attempting more complex stuff like VNC.

Eg. For tightVNC. Connect to FRIENDSPC.redirectme.net:6667
FRIENDSPC.redirectme.net resolves to their modem/router
On their router, they've assigned external incoming TCP port 6667 to incoming port 5900 on their local IP address (normally 192.168.1.X or 10.1.1.X)

The 504 doesn't do "pinholing" and it won't pass encrypted traffic either.

It's a fairly "dumb" box and doesn't do NATing or port translation. Been there done that.

Tightvnc may be an option though.

**imdying** · 28th April 2007, 10:09

Originally Posted by Jim2

The 504 doesn't do "pinholing" and it won't pass encrypted traffic either.

It's a fairly "dumb" box and doesn't do NATing or port translation. Been there done that.

Tightvnc may be an option though.

504 is the standard telecom one right? If it is, it does do port forwarding, but mate, is it convoluted or what!!!

http://portforward.com/english/route...BitTorrent.htm

I do wonder if Telecom picked that router because of how much trouble you have to go to (relatively), keeps the P2P traffic down if nobody can set it up

**James Deuce** · 28th April 2007, 10:12

It doesn't work.

I got into a slanging match with D-Link that ended up with a telephone call from an Asian Gentleman shouting, "You send email", down the phone at me.

I gave up and Dick Smith agreed to trade the 504 in on a 604 after they saw the transcript of crap I had to go through.

**imdying** · 28th April 2007, 10:13

Originally Posted by Jim2

It doesn't work.

I got into a slanging match with D-Link that ended up with a telephone call from an Asian Gentleman shouting, "You send email", down the phone at me.

I gave up and Dick Smith agreed to trade the 504 in on a 604 after they saw the transcript of crap I had to go through.

Perhaps yours was faulty? It works ok on mine.

/edit: I'll have a look at it when I get home, perhaps telecom supplied me with a slightly different model to yours?

**James Deuce** · 28th April 2007, 10:41

The 504 doesn't do IPSEC passthrough, so connecting to work was never a goer anyway. NEVER trust the spotty herberts in DSE to answer a tech question.

**imdying** · 28th April 2007, 10:45

Originally Posted by Jim2

The 504 doesn't do IPSEC passthrough, so connecting to work was never a goer anyway. NEVER trust the spotty herberts in DSE to answer a tech question.

Ok, now I'm really wondering what model I've got at home (I've since replaced it with a netgear I scored cheap), as I used it to connect to the VPN, which I dare say was the same VPN you were connecting too!!! The plot thickens...

**James Deuce** · 28th April 2007, 11:16

Nah that VPN is PPTP. I have another one for a client that is IPSEC.

**Big Dog** · 28th April 2007, 15:53

Originally Posted by Delphinus

Tried getting remote assistance working ages ago but got annoyed and flagged it.

Use http://www.logmein.com/ now its fantastic.

Thanks I will investigate this one next week when time is not such an issue. (stuff to do before Round three AMCC races at Pukekohe tomorrow).

**Big Dog** · 28th April 2007, 15:55

Originally Posted by Jim2

The 504T doesn't pass ANY sort of encrypted traffic. I had to take mine back and get a 604T so I could connect to work.

Now that is useful.......
How are you supposed to participate in internet banking? Bastiges.

**Big Dog** · 28th April 2007, 16:01

Farrk, this is not going to be easy huh?

**Rhino** · 28th April 2007, 16:07

Originally Posted by Jim2

The 504 doesn't do IPSEC passthrough, so connecting to work was never a goer anyway. NEVER trust the spotty herberts in DSE to answer a tech question.

My 504G does ipsec for my cisco vpn client to the work LAN without any problems. I can also pinhole in to my ftp server from the net.