ADSL woes......

[Big Dog]

According to the trouble shooting guide that my ISP has Provided my current combination of lights indicates that there is a problem with there being no synch signal on the telephone line.
ISP swears black and blue this means there is fault with my router.

I would like to be able to prove them wrong before I call them back again (takes a good 5 minutes to get someone and they don't care what you have to say until you let them talk you through resetting every telephony device in the house and restarting the computer. At least another 10 minutes).

Symptoms:
There is a power light and relevant port lights are lit.
ADSL, Status and WLan are all dark.
10.1.1.1 cannot be reached ?(configuration page.
Inter PC communications appears to be working fine.

This is the same symptomology that presented in the weeks when I was waiting for the ADSL to be connected, but the ISP is claiming this is a PC to router configuration issue. To me this is highly unlikely as the configuration page is dependant on the DNS provided by the ADSL synch.

Please correct me if I am wrong.

Big Dog

[Gremlin]

There is a power light and relevant port lights are lit.
ADSL, Status and WLan are all dark.
10.1.1.1 cannot be reached ?(configuration page.
Inter PC communications appears to be working fine.

what brand router do you have, and is 10.1.1.1 the gateway address? have you tried accessing the gateway?

[imdying]

Is it providing DHCP server support? Is it giving you an address in the correct range? The config page isn't dependent on the DNS provided by your ADSL connection... it's not at a DNS address after all.

If you can't get to the router config page, then your setup is the problem.

[Big Dog]

what brand router do you have, and is 10.1.1.1 the gateway address? have you tried accessing the gateway?

D-Link DSL- G604t
10.1.1.1 is the configuration page.
I'm not sure but it may also be the gateway.
Remainder of the internal network is 192.168.0.x
I am not sure about what you mean by the last question.

[Big Dog]

Is it providing DHCP server support? Is it giving you an address in the correct range? The config page isn't dependent on the DNS provided by your ADSL connection... it's not at a DNS address after all.

If you can't get to the router config page, then your setup is the problem.

Yes it is still handing out DHCP.
The supplied address is correct and it will talk to other machines on the intrenal network, just not the internet.
I have never been able to connect to the configuration page when I have not had it plugged in to a DSL enabled socket.

[Gremlin]

OK, you need to go: start, run, type in cmd

black box opens up, and type: ipconfig /all

you need to look for the area that says local area connection. Among other things, will be an ip address (your PC), subnet mask, and gateway.

Gateway is normally the router in basic networks, and where all your PC traffic goes. If the subnet mask is 255.255.255.0, then ALL your addresses have to be (what you said) 192.168.0.x.

So, first thing, is to make sure all devices are within the same address range, otherwise they won't talk.

[Gremlin]

K, so what you need to do, is to find out the gateway, plug it into a browser, and see if you can look at the configs...

You need to see an internet settings page, first check if the dsl is actually connected. If not, you need to check its PPPoA, 0/100, etc etc

[imdying]

Try visiting http://192.168.0.1 in the Internet Explorer browser.

[Big Dog]

Have to get off the dial up now as all the other tennants are getting home.
If anyone has a router I can borrow to test if that is the fault then text me on 0210671734.

[Beemer]

I have intermittent problems with my broadband as we live in the country and often there are problems on the phone line. Xtra swear black and blue that it is a problem at my end and I waste countless hours doing all the things they ask, like removing filters, unplugging phones, plugging the modem in at other jackpoints, etc and nothing works. Last time they sent me a new modem but a day later rung to say there had actually been a fault on our line so if I tried again, it should all be working - and it was!

I was keen to switch back to Paradise for my broadband as I had good email addresses with them but you have to use Telstra Clear for your tolls and we wouldn't spend more than $20 a month with them so it would work out way more expensive so I'm stuck with Xtra.

[NighthawkNZ:Me]

I have intermittent problems with my broadband as we live in the country and often there are problems on the phone line...

I use to have intermittent problems with xtra as well... I changed my router and haven't had a problem since.

[avgas]

download networkveiw, scan all the ports (usually 192.168.122.1-->192.168.122.255) see if your modem pops up.
However if you know the router is 192.10.2.5 then search 192.10.2.1-192.10.2.255 etc
makes life a whole lot easier

[Rhino]

I would echo Gremlins comments. Firstly from a command window, run ipconfig and note the default gateway. Attempt to browse to that and see if you get the configuration page.

10.1.1.1 is the default ip address of most D-Link adsl routers. This can be changed in the configuration pages.

If you cannot browse to the router, try setting your PC with a static ip address of 10.1.1.2 and then try to browse to http://10.1.1.1

If successful, check that the dhcp settings are in the 192.168.x.x range and change the routers LAN address to 192.168.X.1 While there check the adsl configuration pages and also the status page.

Save the config and reboot the router. Set your PC back to receiving a dhcp address and then see if you can reconnect to the router config page on 192.168.X.1.

Hope this helps.

[Gremlin]

adding to Rhino, worst case scenario, you can't login, you'll have to wipe its memory (reset) in whatever way the D-Link does it (some routers have a huge song and dance to actually reset properly - Juniper Networks Netscreens come to mind - but I think the D-Link might just be holding the reset in, while its on.

It will default to an address of 192.168.1.1 or 192.168.0.1, with default login of admin admin

As a side note, I have found the tools that come with routers, that aim to automatically detect and set up routers useless, and seldom succeed.

[Deviant Esq]

Yep, the D-Link modems all use a recessed reset button - the "hard" reset (unplugging, waiting 10 seconds and plugging it back in is a "soft" reset). Use a ballpoint pen to push it in when the modem's turned on, and it will reset to its factory specifications. I don't think that's the problem though if you can't browse to 10.1.1.1. I fscking hate it when that happens - a Windows Restore (restore your system to an earlier date) seems to fix it if you've tried all else. Alternatively running the Network Setup Wizard again is also a good way of fixing it. Sounds dumb, but check the phone cord you're using to connect the modem to the jack point. Once my internet crapped out due to the cord being damaged internally... only tried a different one because I was at my wits' end.