Arai has recorded the highest customer satisfaction rating amongst helmet makers for a ninth consecutive year, in the annual JD Power survey.
The study measures 11 key areas: quietness; ventilation/air flow; de- fogging; face shield ability to keep wind out; face shield ability to resist scratching; ease of replacing face shield; scratch resistance of shell; colour/graphic design; weight; ease of fastening the strap; and fit/comfort. Arai recorded 808 out of 1,000 points, with Shoei close behind on 803 points and Scorpion third with 786 points.
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