Telecom jobs may be outsourced to Manila

[Little Miss Trouble]

Ya mean they aren't already?! And I thought it was hard enough to understand the acents of the ones from New Zealand


http://www.stuff.co.nz/4122147a13.html

[shcabbeh]

Nooooo!

My flatmate works there, I like my free internet.

[crashe]

Ya mean they aren't already?! And I thought it was hard enough to understand the acents of the ones from New Zealand


http://www.stuff.co.nz/4122147a13.html

Yee gawds..... They already do the 'Dial-up' customers.....

And they have no idea what they are talking about.

I'm on Dial-up and had to ring XTRA for help.
Well 5 phone calls and 4 hours later (daytime calling) I finally got the problem sorted and back online again.

One hung up on me, then the next one told me to do one thing and the next person said to do something totally different. The next one told me another way. The last one told me to do what the second one told me to do. Yet the third one told me you shouldn't do that. So where the heck is the consistency in the call centre.
The last one was the manager/supervisor in charge that day, who apologised heaps for his team and their stuff ups.

They were very hard to understand what they were saying as well.

It should stay in NZ as I would hate to think what all those calls cost to sort out the problem that I had. Sure it was a 0800....... but that still costs the company and us.

[Karma]

The accents in the call centres are the same as the ones that serve you in restaurants, or pump your gas or drive your taxi.

As for jobs going over there... maybe, but not for a while yet.

[Sanx]

Well, if they outsource the call-centre to Manilla,they might be able to afford more than two people to answer the fuckin phones...

[Gremlin]

You ring them?

I don't really bother. They give me results on the line that the router isn't reporting (router reports max line speed, not necessarily what you get) and their numbers are above that.

It takes me an hour to get through, and they give me stuff I could get off the net, and well... I guess it helps that I'm a techy anyway, so all normal stuff I fix myself.

[Sanx]

You ring them?

I don't really bother. They give me results on the line that the router isn't reporting (router reports max line speed, not necessarily what you get) and their numbers are above that.

It takes me an hour to get through, and they give me stuff I could get off the net, and well... I guess it helps that I'm a techy anyway, so all normal stuff I fix myself.

I'm a techy too, and I have my ADSL connection with WorkdXchange anyway. but occasionally, you have to call them; for instance when they fuck up you bill for the third month running, or the phones go off for the third time in two weeks. That kinda thing.

[Colapop]

Wha? Wha? Wha you want? We got got good in..net? Ye ye we help good. Ok fank you, goo bye.

???????????? WTF ????????????

Telescum - keeping you confused....

[Swoop]

A term, discovered the other day, regarding NZ's "broadband" providers...

"Narrowband"!

[Blackbird]

I've found their broadband help service generally ok but my call the night before last defied belief. Firstly, I found their new "female robot" answering service a bit off-putting and when I got through to someone who purported to be a human being, discovered that I preferred the robot. For several days, our broadband has been tripping every few minutes with the ADSL light on the modem either flashing or going out entirely. The turkey on the end of the phone tried to tell me that I had an incorrect power supply to the modem and got quite shirty when I argued the toss. I actually emailed Xtra and complained about his attitude, not that I have any expectation of getting a response. Have subsequently found out that it's quite a widespread problem in the South Waikato at present which Telecom apparently know about.

[Jantar]

I am another one who finds that robotic answering system to be useless. A couple of weeks ago I was on the internet, when the system just disconnected itself. Whe I tried to dialup again, the computer was unable to get a dial tone. So I tried our phone and sure enough it was dead.

I then rang Telescum faults on my mobile, and the stupid robot told me to go online to Xtra and the help page would tell me how to solve the problem. When I finally got through to a person, she told me the problem was in my phone, not the line, and they would send a technician out the following day at my expense to fix it.

30 minutes later my wife heard a slight ring from the phone, and when she lifted the receiver, we had dial tone back. Apparently there had been some work at the local exchange that disconnected a large area. So naturally I called back to cancel the technician, only to get that stupid robot again.

[Sanx]

Hint for dealing with the Telecom robot. Swear at it, wait for it to say it doesn't understand "fuck off you useless pile of shit", then swear at it again - it'll put you through to a human; who as stated, will probably be less useful and harder to understand than the robot.