@#$@#423ng XTRA

[007XX]

sorry, i used whoosh once - id rather have crap adsl thanks (cant play games or use voip with ping worse than dial up)

Fair enough...but I don't do gaming and wouldn't know what a voip was even if it bit me on the arse
So I guess it works for those of us who don't have the greatest needs in that department...

[Blackbird]

We've been Xtra customers forever but when we move next year, we'll certainly be assessing the options for everything in the field of telecommunications.

I've had a problem for over 2 months which has only just been solved. During heavy use periods, Broadband tripped out every couple of minutes and took the same time to come on line again. In low use periods (i.e. before 7am), it's a lot better. Anyway, my first call to the help service brought up someone with English as a 15th language who accused me of having the wrong power supply on my router (WTF????).

My second call the next night produced a Kiwi who apologised profusely about the previous call and promised to get their Advanced Problem Team involved. Result? Nothing! No improvement, no feedback. After a further 2 weeks, I rang up again and was icily polite but they were under no illusions about my opinion of Xtra. Result? Fixed within 2 days and a follow-up call to say they'd done something with my settings in the local exchange.

That was the last straw in a long line of last straws...

[scracha]

We've been Xtra customers forever but when we move next year, we'll certainly be assessing the options for everything in the field of telecommunications.

If you're using the dreaded @xtra.co.nz email address then set it to forward to a new email account (via the webbymail interface) MONTHS before you switch providers. Also change your from: mail header to your new provider whilst still using Xtra.