To aid you in getting your computer back up when trouble strikes, the
following trouble report is being distributed. Please forward to
computer services after completing.
Computer Problem Report Form
1. Describe your problem:
__________________________________________________ __________
__________________________________________________ __________
2. Now, describe the problem accurately:
__________________________________________________ __________
__________________________________________________ __________
3. Speculate wildly about the cause of the problem:
__________________________________________________ __________
__________________________________________________ __________
4. Problem Severity:
- A. Minor__
- B. Minor__
- C. Minor__
- D. Trivial__
5. Nature of the problem:
- A. Locked Up__
- B. Frozen__
- C. Hung__
- D. Strange Smell__
6. Is your computer plugged in? Yes__ No__
7. Is it turned on? Yes__ No__
8. Have you tried to fix it yourself? Yes__ No__
9. Have you made it worse? Yes__
10. Have you had a friend who ôKnows all about computers try to fix it for you? Yes__ No__
11. Did they make it even worse? Yes__
12. Have you read the manual? Yes__ No__
13. Are you sure you've read the manual? Maybe__ No__
14. Are you absolutely certain you've read the manual? No__
15. If you read the manual, do you think you understood it? Yes__ No__
16. If Yes, then explain why you can't fix the problem yourself.
__________________________________________________ ________
__________________________________________________ ________
17. What were you doing with your computer at the time the problem occurred?
__________________________________________________ ________
__________________________________________________ ________
18. If you answered nothing, then explain why you were logged in?
__________________________________________________ ________
__________________________________________________ ________
19. Are you sure you aren't imagining the problem? Yes__ No__
20. Does the clock on your home VCR blink 12:00? Yes__ What's a VCR?__
21. Do you have a copy of PCs for Dummies? Yes__ No__
22. Do you have any independent witnesses to the problem? Yes__ No__
23. Do you have any electronics products that DO work? Yes__ No__
24. Is there anyone else you could blame this problem on? Yes__ No__
25. Have you given the machine a good whack on the top? Yes__ No__
26. Is the machine on fire? Yes__ Not Yet__
27. Can you do something else instead of bothering me? Yes__
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