Anyone know how to fight the power?

**badlieutenant** · 9th October 2004, 23:43

Originally Posted by Slingshot

Here are some tips that may help:

For the phone connection charge, wait until the bill comes in which shows the connection charge, then just ring up and ask why there's a connection fee, explain to the person that answers the phone that you were not told that you would have to pay a fee and if you live in an area where there's more than one provider explain that they had offered a free connection to try and win your business but due to your loyality you decided to connect with the other company.
Key points here are...be nice. As soon as you get nasty it'll get harder. If you have no joy, ask to speak to the team leader, if you have no joy with the team leader, then ask to speak to the manager. Believe me...they have the discresion to credit these fees.

On the power company problem, again, be nice. Simply point out the lack of customer service and explain your dis-satisfaction. go up through the ranks until you get the result you want (and deserve).

PS. I manage a Contact Centre (not telling you which one though), this is how it works...believe me and good luck.

EDIT...I don't work for a power company or a telco

what SS said, if the person cant help you then your talking to the wrong one. One other thing, ring during week day business hours.
Empower fuked me around too, only bonus was they paid me dividends for 3 years which meant I paid bugger all if any for my power during that time.

**Storm** · 10th October 2004, 17:34

As I work in the electrical industry, I'd like to mention that all the inspectors/linesmen I have ever dealt with have been polite and courteous folk, who showed up, did thier business and moved on. The #@$%^s you have to worry about are the minimum wage earning mofo's every company seems to have that have no relevant trade experience and no idea of where their guys are. However, they also have small mans disease and will get really snarky and I am at least 90% sure that if you abuse them, they will purposely put off making the phone call to the contractors. Be nice to them (even if you have to go and put $100 in the swear jar later) as they basically have you by the short and curlies.
"And thats the way the cookie crumbles" Bruce Almighty

**Slipstream** · 10th October 2004, 19:39

I'm never going to move again!!!! I'll either buy the place I'm in or I'll hire movers...having kids running round your ankles why you move stuff is quite agitating. You feel even more

But the main thing I hate about moving is the little stuff at the end...you know, the stray towel, the pot plants and the 15 left socks that had been hiding under the washing machine.

The only thing I like about moving is setting up my TV, stereo and Xbox in a new and clean livingroom

Thanks very much to White Trash, Deano, Jimbo750 and Nick, who did all the very heavy lifting.

**White trash** · 11th October 2004, 11:57

My pleasure TH. Was great fun tripping over kids n' shit carrying a frickin heavy couch. Jimbo didn't actually do fuck all, he was just there for the free beer.

And to "check you out"

**Madmax** · 11th October 2004, 14:22

what ss said
but here are some good ways to torment telemarketers
http://www.milk.com/random-humor/tor...marketers.html

**El Dopa** · 11th October 2004, 19:26

Do I know how to Fight The Power?

No, but I can stick it to The Man! Erm, metaphorically speaking, of course. Wouldn't want anyone thinking I was a bit fruity.....

Bugger.

No! I mean...Gosh darn it!

I think I should shut up now.

**Slipstream** · 12th October 2004, 07:10

The problems I've been having with gas...and I don't mean baked bean fueled gas...The gas man came over in the weekend, but didn't turn it on like I thought he had...then came over on monday and turned it on, so the oven works (flambe anyone

). But he couldn't start the pilot light in the water heater....It was then that I found out that the gasman doesn't actually really know his product. He should really be called 'The gas switch man'...So now I'm waiting for the the plumber...And here I thought that plumbers only dealt with water stuff.

At least I've still got access to a shower at a mates place just up the road...but the kids are starting to smell

....I trained and worked to be a top waiter, even won a medal for it....But I really loathe _waiting_!!

Where's McDonalds

I need to go for a bike ride...