Dial 111 AND GET A TAXI ????

[spudchucka]

http://www.police.govt.nz/news/release/1551.php

Police inquiry acknowledges patrol car should have been sent to Piha
National News Release 4:00pm 20 October 2004
An inquiry has been conducted and a report has been completed for review by the Police Complaints Authority into the triple one call made by Iraena Asher to Police.

Northern Communications Manager, Superintendent John Lyall and North Shore/Waitakere District Commander Roger Carson asked for the report to examine the actions Police staff took in response to the call from Iraena.

The report has found the final judgements and assessments which resulted in sending a taxi in response to her call was wrong in these circumstances.

The report which analyses the interactions of Iraena with Police and of internal discussions between Police staff indicates that Iraena's inwards call was handled in a highly professional way by the original call taker. Throughout the call Iraena made it clear she wanted assistance.

An event record of the call by Iraena was entered and presented and read by the dispatcher for the West Auckland area. He advised the Field Supervisor on duty at Waitakere Police Station and asked what action he wished to be taken. The Sergeant made a decision based on the information before him that Police would not attend but that a taxi should be called for Iraena.

The dispatcher was then tasked with calling Iraena back which he did. During this call it was agreed a taxi would be called and Iraena nominated two companies but decided on Discount Taxis. It was during this call Iraena also expressed fresh concerns about her position including a belief that she may have been given drugs. These concerns appear not to have been picked up on by the dispatcher who indicated he would call her back.

A short time later the dispatcher called the taxi company and then called Iraena back to advise her that the taxi was on the way. Iraena indicated concern that Police would not be attending and the dispatcher indicated that he would get the Sergeant to call her back.

The dispatcher called the Sergeant who reaffirmed his original view that Iraena was capable of leaving the address and seeking assistance. During that conversation the dispatcher used language that was inappropriate and disrespectful to Iraena.

The dispatcher then attempted to contact Iraena again, without success. The night shift dispatcher made further attempts to make contact, also without success. We now know Iraena had left the address and discarded the phone.

Superintendents Lyall and Carson say considering all the information Police had, a police patrol car should have been sent to Piha.

When Iraena called it took some time to establish whether it was an emergency or not. The conclusion of Police is that it was not an emergency but comments made by Iraena should have been triggers to the staff that a patrol car should still have been sent. Iraena told Police she was scared, this does not constitute an emergency but a car should have been sent.

"We are here not to offer excuses for the actions of our staff but rather an explanation. We are here to explain what happened, we have the report and the procedures are found to be deficient," say Superintendents Lyall and Carson.

A recommendation is being made to the Commissioner of Police that disciplinary action be taken regarding the conduct of some Police members involved in this incident.

Police continue their efforts to find Iraena and have apologised to the family for the initial handling of her call to Police.

Clearly this issue has exposed a deficiency in Police practice around arrangements of taxi services for callers to Police Communication Centres. As a result the Communication Centres have today been advised of interim changes to standard operating procedures to assist in the making of such decisions.

Issued by
Jayson Rhodes
Communications Manager
North Shore/Waitakere/Rodney Police
027 281 0271

Those who want to stick the knife in will no doubt indulge themselves with great delight.

Those who aren't on a crusade might see that this is evidence that police can analyse their own performance, identify deficiencies and take action to improve the situation.

[Lou Girardin]

My delusions proved to be reality, others illusions are not.
What a waste.

[pipeman]

OK then just let me get my big knife
Lets talk about COSTS
2 COP CARS collecting speeders say about $5000.oo ?
against investigation and internal reports and inquirers say $50000.oo and rising
Politicial fall out and bullshit they have to go through say $100000.oo
cost of the search and man hours spend not to leave out volintares say $20000.oo
Not to forget all the stress and anguish by the family and friends


now whats the cost of sending a cop car? Don't no but it can't cost as much as that, can it.(please note these costs a just a guess)
But you no what it makes you guys (men in blue) look like "dicks A".
Now I've voice my appinion to my local MP about the mantate of the police and suggust all you good people do as well. Just because we come from a country of sheep does't mean we have to become one

[pipeman]

Those who want to stick the knife in will no doubt indulge themselves with great delight.

Those who aren't on a crusade might see that this is evidence that police can analyse their own performance, identify deficiencies and take action to improve the situation.[/QUOTE]



lets not work against each other but together and this country will a better place

[jrandom]

What a waste.

Nah, she wasn't *that* good-looking.

[Paul in NZ]

Oh Please.... The Police have admitted they could have handled this better. Equipped with 20/20 hindsight, yes of course they could have! Had she not gone missing I'm sure you would have applauded them for saving tax payers money!

Life is full of risk. Ultimately, you must manage this risk yourself. If it goes pearshaped the Police and Fire brigades and Ambos are THE best people to help you! In this case, maybe, just maybe, they might have done more but we were not there that night!!!

But that's not the whole story is it...

What about the people that let an admittedly fragile person out in the first place?

What about her so called friends that let an upset person wander off into the night.

What about the people that gave her drugs (if it ever happened)

What about the medical people that didn't stop her from harming herself.

What about the patient that refused her meds?

What about the thousands of wankers that waste Police resources by crying wolf so a genuine call is handled this way.

What about the dickheads that can't drive that FORCE the Govt to insist the Police increase their enforcement of the road laws.

What about the arseholes that constantly pitch themselves against the Police even in forums like this? It just makes more work and a us and them situation. Believe it or not, it is partially to blame for stuff like this! If the Police had turned out, there was a bloody good chance she would denigh all knowledge and slag them off and cause a bloody bottle throwing riot!

It's crap to blame the Police for stopping an event at the END of a long chain of disasters and slip ups. They can only do so much once the die is cast.

How about you direct a bit of your vitriol towards the people that let the chain of events START to unfold. Oh? "How were they to know she would loose the plot?" Well bugger me, I guess they had a better chance of figuring that out than a poor Policeman that had never met her (and now will never be allowed to forget her)

'But she called for help" YES! So do hundreds every day! They can't catch them all. For every genuine call there are at least 3 that are not. I've heard people demanding to be taken home from the pub because youse bastards took my bloody license away so you have to take me home. And they won't take no for an answer!

This whole thing is a tragic chain of events. Stop just looking at the easy targets. Look at the whole thing, it's harder but it has to be done!

Paul N

Praysthey find her and she is Ok and I'm thinking of her loved ones who probably feel pretty low right now!

[Kickaha]

My delusions proved to be reality, others illusions are not.
What a waste.

And just as a matter on interest what are you personally doing to see this type of incident doesn't happen again?

Are you running for Parliment,lobbying your MP etc, or just going to carry on bleating in here?

[spudchucka]

How about you direct a bit of your vitriol towards the people that let the chain of events START to unfold. Oh? "How were they to know she would loose the plot?" Well bugger me, I guess they had a better chance of figuring that out than a poor Policeman that had never met her (and now will never be allowed to forget her)

Its because facing those facts doesn't make good news copy and because it wont fit into the barrow of any of the broken records that whine at any given opportunity.

[scumdog]

OK then just let me get my big knife
Lets talk about COSTS
2 COP CARS collecting speeders say about $5000.oo ?
against investigation and internal reports and inquirers say $50000.oo and rising
Politicial fall out and bullshit they have to go through say $100000.oo
cost of the search and man hours spend not to leave out volintares say $20000.oo
Not to forget all the stress and anguish by the family and friends


now whats the cost of sending a cop car? Don't no but it can't cost as much as that, can it.(please note these costs a just a guess)
But you no what it makes you guys (men in blue) look like "dicks A".
Now I've voice my appinion to my local MP about the mantate of the police and suggust all you good people do as well. Just because we come from a country of sheep does't mean we have to become one

Woohoo! Go for it Einstien! I guess you''re crystal ball was a bit foggy that night or you would have been calling the cops with advice on what REALLY happened and how to deal with it, shame the rest of us only have 20-20 hindsight eh? oh, sorry, YOU also only have hindsight? well yeah, spout it off to enlighten all the rest of us, I'm sure it's just going to benefit the situation SO much!

[2_SL0]

I dont blame people individually, but you cannot defend this, a MISTAKE was made. A costly mistake, you must see that.
I feel you are foolish to be posting on a forum with regards to this as it appears no one here has the full facts, it will not gain anything here. This is a large blunder created by the police force obviously not intentional, yes hindsight is a wonderful thing. It however does not require hindsight to be aware that this was avoidable, if you feel differently you may wish to look closer at your roll you play in the community. I completely agree things should change people should push for change. Will that happin NOPE. Why because of people like yourselves as much as people like myself. WE are all to blame, do you think this is just a problem in NZ, lolol, NOPE. I refer to my previous statement with regards to more training and a higher standard of awareness. The people that answer the 111 calls are in some ways the FRONT line. They make the first judgement,
they are the first point of contact. This in reality would be a highly stressful job that would require a skilled person to handle. If that is not who is doing the job, there is the first mistake.
:spudwhat:

[pipeman]

hey scumdog nice home page for a law abiding citizen like yourself

[spudchucka]

I feel you are foolish to be posting on a forum with regards to this as it appears no one here has the full facts, it will not gain anything here.

"No one has the full facts". No shit sherlock! Get stuck into the f**kwits that start these BS, get stuck into the cops at any opportunity threads!

This is a large blunder created by the police force obviously not intentional, yes hindsight is a wonderful thing. It however does not require hindsight to be aware that this was avoidable, if you feel differently you may wish to look closer at your roll you play in the community.

A mistake was made but did the police create the situation in the first place? You seem to want the police to take responsibilty for her being there in the first place. The outcome may have been different if they had responded differently, then again it may not have. A lot can happen in the 30 minute drive out to Piha.

I completely agree things should change people should push for change. Will that happin NOPE.

In this case its already changing.

Why because of people like yourselves as much as people like myself. WE are all to blame, do you think this is just a problem in NZ, lolol, NOPE. I refer to my previous statement with regards to more training and a higher standard of awareness. The people that answer the 111 calls are in some ways the FRONT line. They make the first judgement,
they are the first point of contact. This in reality would be a highly stressful job that would require a skilled person to handle. If that is not who is doing the job, there is the first mistake.

The majority of staff in the comms centres are extremly well trained and very competant people. They are a mixture of sworn and non-sworn staff, they are all humans and subject to all the same faults that you are.

[2_SL0]

"No one has the full facts". No shit sherlock! Get stuck into the f**kwits that start these BS, get stuck into the cops at any opportunity threads!


A mistake was made but did the police create the situation in the first place? You seem to want the police to take responsibilty for her being there in the first place. The outcome may have been different if they had responded differently, then again it may not have. A lot can happen in the 30 minute drive out to Piha.


In this case its already changing.


The majority of staff in the comms centres are extremly well trained and very competant people. They are a mixture of sworn and non-sworn staff, they are all humans and subject to all the same faults that you are.

You flatter me, to be compared to such a great fictional character as Sherlock Holmes. I see myself in a slightly lesser light. But I will accept the compliment.
This is a forum, people love to argue and debate on forums. However as a police officer I would of felt it would be wiser for you to say less on the matter. Especially as not all the facts have been gathered. If you feel the people on here are f$@kW#ts why reply? Why care? You dont value their opinion so why offer yours?
The police need to take responsibility for their actions or lack of actions, that is all. With regards to the comms center, I refer to Martys orginal statement as to the type of person operating in that roll. If they are operated by a higher calibre of person, excellent, I still stand by my previous statement, funding and training is needed.
Police Officers operate in a difficult enviroment, I do no envy the job. But feel it could be done better, with more funding and better training.

[rodgerd]

A mistake was made but did the police create the situation in the first place? You seem to want the police to take responsibilty for her being there in the first place. The outcome may have been different if they had responded differently, then again it may not have.

This is no different to the shit teachers get (sorry, but if you can't be bothered putting any effort into your kids for the 18 hours a day they aren't at school, why should you expect their techers to not only tech them academic subjects, but manners, morals, and all the rest?), or CYPFS (if someone thinks beating the shit out of their kids is the way to raise them, they're the ones at fault when the kid ends up in intensive care...).

[Hitcher]

We may never know the "truth" in this case. Presuming that Ireana is dead, we won't know until the CSI team have done their work whether she was the victim of foul play, her own actions or just bad luck. In any of those circumstances we will never know whether the dispatching of a patrol car would have made a difference.

I applaud the Police's willingness to accept blame in this case. It shows after all that they are human.