I have always been a Telecom customer and last month I decided to change to Vodafone for mobile. The two year contract I had with Telecom for a mobile phone finished and it was time for a change to Vodafone who had better handsets and the plans suited me better.
While purchasing the Vodafone service I was sold the ihug home phone and broadband package. It would mean a reduction of $100+ per month and the calling package would suit me very well. I was concerned about the change over but was assured that it would be seamless with my ADSL setup only requiring a change of username and password on the date of change over. So I signed up and set a date three weeks in advance to give ihug plenty of time to make the change.
Last Monday (12th) was the changeover and at 6.00pm my Xtra email stopped – that was on time so I set up the modem for ihug. Tuesday and no connection so I call the help desk but there was a long wait time (due to their highly successful offer they have a lot of calls) and I leave it until Wednesday when I call ihug and have to wait and wait for help. When I finally got through the problem was easy to identify - ‘no ping’ and I did have ADSL sync. No problem according to the help desk, they will log a fault and it will be fixed within 48 hours! Friday night (48 hours later) I call again and the helpdesk tell me nothing will be done until Monday. So I wait.
No broadband for a week. ihug promised a simple changeover and the first problem was to take 48 hours to fix and it wasn’t fixed. One week later and I still don’t have broadband. I got dial up for email when it first became available and then ADSL when it was launched. Now I don’t have internet connection and have had constant service, other than a few hours of outages, since way back in the late 80s.
Another couple of days and I will be going back to Telecom.
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