Dial 111 and get...........lies!

[NC]

Theyre also majorly into copycat reporting. A while ago, any dog that snapped it's jaws at a passing fly was Big News. How long since we heard a dog bite story? Has nobody been bitten by a dog in the last year?



DONT BLAME THE COPS. BLAME THE FUCKING MEDIA. THEY'RE C**NTS.

Dude, your so right!
I was just about to make this same point, then I read your post.
It's true about the dog attacks, all of a sudden there are savage dogs attacking children last year and the media is all over it, rarking everyone up..all dogs are bad!! Frikken corgi's are one of the top breeds that attack people (Bungbung got away with it cause he was "wooing") but they wont stop breeding them...most likely cause the Queen has them as pets. Yet they ban other breeds (I understand why, but stilll)
Control the owners not the dogs.

As for police comms, I used to have to deal with them alot. And in the weekend sometimes you would have to wait for 3 mins for them to pick up if you dialed 111, but we had a private number for us.. even so sometimes I had to wait a little for them to answer the call.
They are doing their jobs, answering the calls. They aren't sitting there sipping cherry and smoking cigars...
People have to understand, comms aren't there with you, they can't see whats going on, and they are doing the best they can to HELP you.


And the media, jesus!
No one shits on them when they stuff up eh?

[Paul in NZ]

The media in the modern age exists to sell copy and line to pockets of the Rupert Murdochs of the world. Gutter press has taken over virtually all forms of reporting reducing it to entertainment with the possible exception of the trade and special interest magazines. Even my beloved 'Classic Bike' is turning into an advertising monthly with stuff all meaty articles or good info. Christ, look at the NBR's hatchet job on Dick Hubbard? That used to be a respected source!

I doubt the media is at all interested in a proper solution as it would take too long to explain to the slack jawed box watchers that gaze into their tellies every night filling the advertising industry with spasm's of delight over every disaster! All they care about is the number of eyeballs watching. They can be mentally retarded poodles (as long as they can complete the survey) for all they care as long as they have eyes.

And thats it isn't it! Why is it so important that your TV news attracts the most viewers? Because then the rates at which you can sell your ever increasing advertising minutes go up and up and up to pay the bloated paypacked of the septic dwarf of Auckland and his sorry imitators.

Oh, they do some good (like building that family a house) but usually in public complete with chargeable miutes...

The current 111 system is not good enough. What is needed is a decent system that includes the mental health, CYPFs, Coast Guard, CoC, Customs, Search and Rescue, Armed Forces and Civil Defence. Location based services (like in the USA) that can roughly triangulate caller position from mobiles and proper voice recording etc. Included should be statutes to penalise those that abuse the system!

The current system has to change anyway. it's a part of the old TASS system on our NEC NEAX exchanges that are on the way out. the new system needs to be totally independant of telecom and any one carrier. The old model dates back to the NZPO days!

Every phone that can make a call MUST contribute to this system! Including pre paid mobiles! It's not a bloody surcharge it's an essential safety tool similar to buying a smoke detector.

Frankly, it would the best investment you would ever make!

Just one call could save your life!

Paul N

[Motu]

A few months ago a girl came hammering on our door,screaming and crying - the thug out on the road had been smacking her around and she was scared of him.I tried to get her inside,but the hoodie called her back and she went out again.I watched them walk up the road,he was trying to clip her in the head,but she kept ducking away.I rang 111 and asked them for a drive by to see if they could help her,seeing as I couldn't.I was impressed with how I was treated,they treated it as a serious call,assured me they would look into it,they verified my address and name over the phone (I'd only been there a couple of weeks).It wasn't a life and death call,I could of just ignored the whole thing,so could of they - I have no complaints with 111.

[marty]

when comms went to auck/wn/chch, centralised from all the small towns (hamilton/tauranga/rotorua) there was much dissention amongst local guys that it wouldn't work. the reality is, is that the service has deteriorated so much, that the street guys are 'used' to it, and make little effort to change it, as they all know that so much money was spent on it, that it is unlikely to be returned to the way it was.

one of the options when comms was being centralised, and this is a true story, was to operate all NZ police radios and police 111 calls from MELBOURNE - yes melbourne AUSTRALIA. this was a financial consideration, and i have heard a little rumour that this option is being explored again, as they are having continual difficulty getting reliable experienced staff, and the victoria operation is pretty streamlined - looks after more than the population of NZ already, in one location, looks after a bigger 'acreage' than NZ already, and could comfortably take the relatively small number of calls from over here. who ya gonna call then?

[Yamahamaman]

I thought that the World Call Centre was located in Bangalore.

[spudchucka]

Wouldn't matter where he got it he comes across as one of lifes whingers who has made the police his target

Unfortunately like a lot of people Lou will only ever pick out the stuff that serves to further his agenda of putting down the police and will conveniently forget about all the times they get it right

I take it you can prove the accusation that they lied with solid evidence you yourself have gathered,rather than just secondhand evidence from the paper etc

Nice one!!

[Blakamin]

I thought that the World Call Centre was located in Bangalore.

When ya dialed 111 you shouldnt have asked for microsoft!!!

[spudchucka]

Arent they liable if they allow her to phone her neighbours and they get injured?

Not very likely but it would give the Lou's of the world something else to bitch about.

If she really wanted to ring someone else why didn't she just hang up the phone?

[merv]

Not very likely but it would give the Lou's of the world something else to bitch about.

If she really wanted to ring someone else why didn't she just hang up the phone?

Isn't the problem they were talking about with 111 is that the call can be locked on, so hang up your phone, pick it up again and you are still connected to the 111 line?

[spudchucka]

Isn't the problem they were talking about with 111 is that the call can be locked on, so hang up your phone, pick it up again and you are still connected to the 111 line?

That could well be the case, I don't know but I know of many cases where informants have hung up on the operator and then won't answer the phone when the operator tries to call back. Someone on this forum has technical experience with the 111 system and could no doubt answer that question.

[Indiana_Jones]

In a way I feel sorry for the police, it's catch 22 for them.
If they use their force people complain.
So then they play it safe, then people complain.

In this PC age, criminals have more rights then the cops and victims

-Indy

[scumdog]

In a way I feel sorry for the police, it's catch 22 for them.
If they use their force people complain.
So then they play it safe, then people complain.

In this PC age, criminals have more rights then the cops and victims

-Indy

Dead right!

Also, due to the efforts of the media in the last month I know of quite a few instances where the actions of those Police dealing with a job is hinged around the thought that "if it doesn't pan out and things go wrong how will it look in the media" - not the way a person should HAVE to work.

[Paul in NZ]

That could well be the case, I don't know but I know of many cases where informants have hung up on the operator and then won't answer the phone when the operator tries to call back. Someone on this forum has technical experience with the 111 system and could no doubt answer that question.

My technical knowledge is not right up to date as I have flown a desk for a couple of years but it was a requirement that the operator (the telecom one that answers the call) must have a feature (called manual hold from memory) to hold the call up.

There are a lot of these features hung over from the 'old days' such as the operator being able to interupt a call if the line was busy etc

That allows the policeman to visit the address and speak to the operator thus legally verifying that this was the line the call was made from (ignoring the fact that I could have used a handset to call from the RLG but..)

This was important in the pre electronic age of electro mechanical systems when calls had to be traced physically.

I doubt it matters now when everything is logged and call traces are software driven.

Paul n

[marty]

My technical knowledge is not right up to date as I have flown a desk for a couple of years but it was a requirement that the operator (the telecom one that answers the call) must have a feature (called manual hold from memory) to hold the call up.

There are a lot of these features hung over from the 'old days' such as the operator being able to interupt a call if the line was busy etc

That allows the policeman to visit the address and speak to the operator thus legally verifying that this was the line the call was made from (ignoring the fact that I could have used a handset to call from the RLG but..)

This was important in the pre electronic age of electro mechanical systems when calls had to be traced physically.

I doubt it matters now when everything is logged and call traces are software driven.

Paul n

under the old (early 90's) system we had the ability to put 111 callers on hold and answer others, (often 10 people will call about the same job - 9 of them will be 3rd hand informants), mainly to establish if they were about the same job. we could even answer up to 5 at the same time, and have them all talking over each other if we wanted. also, the call taker sat right next to the dispatcher, and could verbally pass the job, also the dispatcher could listen in opn the call, getting 'live' updates.
the new system doesn't allow for any of that. 111's cannot be put on hold, the call must be finished before the next one is answered. when you've only got 4 call takers for the upper north island, and 3 of them are on 'non-emergency' 111's you can imagine what happens....
the dispatchers can't listen in, they have to wait for typed updates. there is no calling across the comms room for quick information - there is just too much else happening and noise is an issue.

now i have long been a critic of the north comms centre, but calls from people saying 'i'm pissed and some guy wants to have sex with me - come and pick me up' , just doesn't fall into the realms of a 111 emergency. (that is how the 111 call is answered after all). the lous of this world want to live in a society free of police involvement and intrusion, yet they critisise them when they make a decision to do something other than get directly involved. then even when they do get directly involved, they still find ways to slag them off. it's a no-win situation.

here's a scenario - the farmer who was being attacked. his wife is on the phone to police comms. she is their only link to the scene. the local cops, (2 GDB) arrive, and contain as best they can. comms would probably not allow then to go in - they have to set a safe forward point up, contain the scene. they call AOS from rotorua. AOS have to get up, get to the station, get cammed up, and get to the scene, to the safe arrival point. they don't just go in guns blazing - public pressure and do-gooders have put paid to that. by all accounts the local guys could have been there at 06.30. AOS arrives at 0705. only then would the farmer see any police.

now if she was allowed to hang up and call neighbours. the link to the scene is lost. cops have no idea what is happening. neighbour turns up with his 9-shot shot gun. blazes around the place. shoots someone as they are leaving the address, he's no longer a risk, but angry farmer dude shoots anyway, killing one of them! farmer guy has no legal grounds to shoot him. farmer guy is up for murder, and is gonna go to prison for shooting some scum sucker. sound familiar?

or worse - getaway driver guy has a gun that they stole from the farm house up the road. angry neighbour farmer guy comes raacking up the drive lights on high beam etc. gets picked off by getaway driver dude as he's walking to the farm house. police have no idea this is happening, as mrs farmer has been found and beaten up also so she can't call back, and it's turning to custard very quickly.

[Lou Girardin]

I have to most humbly apologise;
According to the Police, the problem was that the comms centre operator saw on her screen that the Police were 'en route'. She took this to mean that they had the property surrounded.
It seems that a lot of the 111 problems will be solved when they hire people with English as their first language.