Understandable mate.
As the Motorcycle Account Manager at this office (flashy title I know) and as a regular on this website I want to make sure the people I deal with are happy at the end of the day, because if you are not happy you won't pay my boss, and my boss won't pay me, which means I cant afford to have a missus, which means I sleep alone at night - and I sure as hell dont want that!
Without knowing anymore of the situation all I can say at this point then is apologies that your experience with us was not up to standard. If you want to discuss further feel free to PM me and I'll see what I can do mate.
Tim
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