If you work in IT and deal with users...

**yod** · 8th April 2008, 14:14

Just had an email from a disgruntled user of a vehicle booking system we are contracting on....still not sure exactly what they mean but it made me laugh my arse off for a good 5 minutes....

"if the user drops off a car early that booked it drops off go"

wtf???!!!

**ManDownUnder** · 8th April 2008, 14:19

"I've checked the code and it does not pass go - it goes directly to prison"

**007XX** · 8th April 2008, 14:24

Uukkkayy...they obviously had some sort of an issue...too many mushies perhaps?

**ManDownUnder** · 8th April 2008, 14:26

And remember... if the code does something in the manual it's a "feature" if not it's a "bug"

... so put it in the manual...

**phantom** · 8th April 2008, 14:34

Its even worse when the user rings the so called "help desk" with their problem , the illiterate operator then enters it into the fault system then you are supposed to decipher it all in an efficient and friendly manner

**DarkLord** · 8th April 2008, 14:49

Wow.

Not really much else to say.

There are some really stupid people out there.

**Devil** · 8th April 2008, 15:03

Originally Posted by phantom

Its even worse when the user rings the so called "help desk" with their problem , the illiterate operator then enters it into the fault system then you are supposed to decipher it all in an efficient and friendly manner

Hah, yeah. Gotta love that. Bloody "help desk". YOu end up having to ring the user and go over all the details anyway just so you can find out what the actual problem is!

**aderino4** · 8th April 2008, 20:37

how bout a group of people that's never satisfied with your work...

**DarkLord** · 8th April 2008, 22:32

The worst, from my experience, are the ones who don't listen and don't do what they are asked to do. These ones pick up the phone, dial and yell first and think things through later. I find myself giving people the same messages over and over again yet they still don't seem to learn.

Then you get people from other companies who tell the customer that they need to sort it out with you when it has been well documented that it is out of your hands, so the customer gets shunted around and gets angry and more often than not you end up copping it. "I called them and they told me to call you, and now I have to call them back?!?"