The so called Xmas rush is upon us,not much of a rush this year,although we are working hard to get some jobs out.But I am trying to keep my work load light so we have the ability to cope with emergencies and to keep my regulars happy.Already this morning I've had a customer push his way to the front of my WoF que,then get upset when he failed,I told him to come back tomorrow and we'll fix it then - no,no,I'm going to Australia tomorrow! SO?!!,like,that's MY problem?
I'm stewed from a call I just recieved - he wanted to book a service...no problem,we can do that thursday....''No,I can't bring it in thurs,how about tomorrow?''...um,yeah,we may be able to squeeze you in....''Great,I'll have it there at 8 o'clock''....good,leave it with us for the day and we'll get it done....''Oh no,I can't leave it all day,I want to wait for it''.....well you've left it a bit late in the year for that mate,how about 10th of Jan?....''If that's your attitude I don't want to deal with you!''
At least we haven't had the....''the kids won't get any presents this year because you took all our money''....spare us that one,I don't need the guilt trip.
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