Have you thought of cleaning it with a mild soap, as there may be a coating on ot just from being new, then trying some other anti-fog stuff?
I just started using the cat crap anti-fog on my shoei, and it works pretty good. I used to use a fog city insert, but some distortion occured.
There are also pin lock systems I have heard of, but I don't know much about them. There was a post about this topic just a while ago. You may want to do a search for more info. I did a google search on the pin lock system. Everyone raved about it here.
Good luck!
Ride, eat, sleep, repeat!
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