Anyone have issues with quasi stuff ever?

[Maha]

Well I'd be a little bit miffied if someone posted a thread on a computer site titled "Anyone have issues with Scracha's laptops?", especially if I hadn't had a chance to put things right?

Yeah its a ''KBer'' thing, that I understand...conceited view but I understand.
If it were...'' My Avon's are falling apart after 3000 ks'' then there wouldn't be a problem right?... most would offer up their opinion and advice and not a one would point out that ''he should go to the trye manufacture?
All the thread started was to use the correct manufactures name...

And I agree....get in touch with Quasi....

[Owl]

Does putting a problem right mean there was never a problem to start with? What is wrong with fair criticism?
I got shit for posting about a defect in Quasi’s pants and not going directly to him, but here’s the thing.
I only posted as a reply because I didn’t like the claim, that if you bought Quasi gear, you’d never have an issue with it (not true). Every manufacturer has issues from time to time! I also had my issue sorted within hours and didn’t feel the need to contact Quasi. What the hell could he have done in such a short time? Nothing, he’s not a magician!

I did however feel the need to PM Quasi some time after to let him know I binned in his pants, toasted one leg and I came out without a scratch. That I felt was important!

[tri boy]

Brett has always been very helpful with regards to issues with the manufacturing quality etc..........
But, (and I say this with due respect Brett), I do find stitching/button, and seam issues with each piece of gear I have purchased. (sorry dude, but it's true).
But I also have issues with other brands also. So I guess my point is that myself, and maybe others feel a bit awkward making criticism's of Quasi gear due to his KB link.
It's great gear, that has issues like every other brand. (lucky for me Kanny is very handy with a needle n thread).
Don't take it too personal Brett, as you can't QC every bit of gear, and all in all it is good gear. MHO

[scracha]

Yeah, you can post $hit about Avon tyres Yamaha motorcycles. It gets a bit personal when the reseller gets named and blamed though.

I'm not in the Quasi fanclub or anything. It's just I've been in similar situation with someone on another forum posting stuff with my business name essentially slurred instead of "XXXX laptop faulty". I no longer sell these particular laptops and put everything right out of my own pocket (as the laptop manufacturer's warranty service was so awful). Had I not done this then the purchaser would have been perfectly entitled to post "Scracha's service is $hite" or similar. As in this case, the customer should contact the reseller to see what can be worked out.

Most resellers listen to direct customer feedback and change their product line or procedures to reflect this.

If Quasi's service is good, average or $hite then post it. If a certain item you've purchased from him is great, average, or $hite, then again, post it but it's only fair to also post what they've done to rectify things (or post if they tell you to piss off). Don't agree with going on a public forum and implicating that a reseller/importer's whole line of "stuff" is rubbish and basically giving half a story. It's no on IMHO.

[QMOTO]

I didn’t like the claim, that if you bought Quasi gear, you’d never have an issue with it (not true).

Cant ever remember making that claim.

I will say nothing disappoints me more than people throwing apparent problems onto a forum without me knowing anything about it, I think thats kinda low.
However I stand behind my product and can also tell you that our claims for issues are very low, less than 5% and if there is a problem its usually a Zip.

I can also tell you that to date we have had 68 crashes (I know of) and each crash the gear performed well, and that doesnt include racer crashes at high speed, where the gear proves it worth on multiple events.

But Im a realist, we try hard in this business and have personally invested thousands into the products to bring the best we can bring to the scrutiny of the tough kiwi market,we always support our customers, so on that basis we hold our head up high in this knowledge.

thanks to those that support us.

[Owl]

Cant ever remember making that claim.

That's because you never made that claim Bret! Certainly a fan from the Quasi camp though!

[Jiminy]

another problem is the armour pockets seem to disintegrate as well. I'll put that down to wear and tear though...

I've had the same problem with mine. I didn't complain because the overall quality of the gear was already outstanding for what I paid. Plus, I have two back protectors in the pocket, which sure doesn't help with the stitching .

I'm like Maha Man, here. This thread doesn't feel much like a complaint, more like a question. If a supplier is proud of his gear, he'll be happy to discuss the quality of his product openly, as Quasi does.

I'm still proudly wearing my Quasi jacket and getting nice comments about it. As to how safe it is, I don't know, I haven't crashed yet and I'm not in a hurry to try

[sinfull]

Cant ever remember making that claim.

I will say nothing disappoints me more than people throwing apparent problems onto a forum without me knowing anything about it, I think thats kinda low.
However I stand behind my product and can also tell you that our claims for issues are very low, less than 5% and if there is a problem its usually a Zip.

I can also tell you that to date we have had 68 crashes (I know of) and each crash the gear performed well, and that doesnt include racer crashes at high speed, where the gear proves it worth on multiple events.

But Im a realist, we try hard in this business and have personally invested thousands into the products to bring the best we can bring to the scrutiny of the tough kiwi market,we always support our customers, so on that basis we hold our head up high in this knowledge.

thanks to those that support us.

Well said !!!
It is an age old problem where your product does its job over and over, but only a minute amount, will become public knowledge !
Where as, a small percentage of comebacks will be heard in volumnes !
( Just one bloody goat i tell ya !! )
Having been in the same trade as these guys and knowing that there are and always will be comebacks, however few or many they may be, I'd like to Quote some bloke by the name of martin, in saying, it is the putting right that counts !
And i did search the Quasi name on kb forums before i made my choice in leathers and liked the feedback of those that owned them, also the service that was provided after, which DOES count !

[Owl]

Well said !!!
It is an age old problem where your product does its job over and over, but only a minute amount, will become public knowledge !
Where as, a small percentage of comebacks will be heard in volumnes !
( Just one bloody goat i tell ya !! )
Having been in the same trade as these guys and knowing that there are and always will be comebacks, however few or many they may be, I'd like to Quote some bloke by the name of martin, in saying, it is the putting right that counts !
And i did search the Quasi name on kb forums before i made my choice in leathers and liked the feedback of those that owned them, also the service that was provided after, which DOES count !

Sorry Bill, but I disagree somewhat! There's thread after thread with posts praising Quasi gear and I even made my own purchase based on some of those posts. I've seen very little negative posting with regard to Quasi gear, but I get the impression you're not allowed to or you reap the wrath of the KB community. I think "tri boy" hit the nail on the head!

[pritch]

and if there is a problem its usually a Zip.

And thats not just Quasi gear. I have two Spidi jackets; one textile, one leather. Perhaps three and two and a half years old respectively, and they both have zip problems.

Zips do seem to be the weakest link

[sinfull]

Sorry Bill, but I disagree somewhat! There's thread after thread with posts praising Quasi gear and I even made my own purchase based on some of those posts. I've seen very little negative posting with regard to Quasi gear, but I get the impression you're not allowed to or you reap the wrath of the KB community. I think "tri boy" hit the nail on the head!

All good with that comment re ppl being hesitant to post threads and probably for that very reason Tri boy mentioned !
Think the point i was trying to put across was that i (Ahem) being one who spends far too much time reading near every thread (its a boredom thing ok lol) have seen ppl, (not too many, which goes back to the 5% comment !)( Iv'e always been one to keep such stats as well IE; in direct sales i had a 25% closing rate and lost 5% of sales prior to installation so could work out exactly how many presentations i needed to do to earn 100 k for a year, Not that i did it for much more than a yr ! OK off topic lol) not so much starting threads, but mentioning to Brett that they have a problem with something, more as a passing comment whilst in a totally different thread topic, and the reply is always, bring it in or PM me and we'll sort it ! Shows they're happy to back up what they sell !
Be lucky to get that no question reply out of a bike shop

[C_A]

X2.

Come back and have a proper whinge when you've been refused replacements because you chose to give Bret shit in public without talking to him first.

You're in Wellington too. Quasi has a supplier here. It can be sorted really easily if you ask politely, but nooooooo, one has to take the opportunity to flap one's gums about poor quality without giving the Quasimoto guys a chance to "put it right".

Fire up the search engine and you'd see any and all Quasimoto gear issues sorted instantly and without quibble.

yeh wasnt a dig at the gear. Kinda woke this morning and thought I should hav epicked a better subject line. on the most part I'm happy with it. got it at an epic price (guy I got it off ordered it then was made to sell the bike he bought by his mrs, thus never requiring the gear so I took it off him at a reduced price so he didn't have to cancel) was more finding out where to get boots fixed and whether it was a common occurence with the gear so I could gauge whether it's worth fixing or replacing.

on the gloves topic.... Mine have been used heaps. even lent them to a dude who used them for a few months while I wasn't riding and they're still like brand new. would definitely buy more quasi stuff as it seems to be of good value.

Shows they're happy to back up what they sell !
Be lucky to get that no question reply out of a bike shop

^ choice. good to know there's someone like that out there still. am right about to hav a gander on their site for some more gear that I'm looking to acquire.

[ynot slow]

As said if you have a problem,check out the seller/importer first,if nothing has been done to correct it then name and shame,if you feel inclined,but I would make sure all avenues have been explored before doing this.

As for any buyer of goods,if you buy it as a second,faulty product and needs fixing,at a cost to you,don't slag the seller,by saying company xyz didn't stand by their product because the garment has faults,the faults were there for a start.If not sold as a "second" item well then give the seller a chance to rectify.

Quality control isn't just an imported problem,I get the odd fault with blinds made in NZ.They are made to the highest standards,but maybe 1 in 100 is damaged in transit or has a fault which isn't noticed till it is installed,remedy send it back and it's fixed asap.If the manufacturer won't stand by the product you change supplier,especially imports,there are plenty willing to take your order at your own specs.

[Mrs Busa Pete]

I would talk to Quasi first .. actually it suprises me how many ppl do the posting thing complaining without talking to the supplier ..

my zip tag broke on my quasi pants - no probs replacement given & change out simply

.............x3

[Firefight]

bought a bit of gear off him, always been good value,

he is honest, of that there is no doubt

he's a good cunt but has poor taste in bike brands

I only ever had one minor problem with stiching which he had repaired and made good for me "no charge."

made some good coin when I sold his gear on to another rider


I guess I will be going back to him soon when the new ............. arrives

oh yeah and his mrs is nice too


F/F