Brass Monkey dilemma

[dutchman49]

This thread is about determination, dealer support and an efficient insurance company. Last Wednesday, a mate (Dave '07GSXR750) from Auckland, was on his way South to join us in Welington for our annual trip to the Brass Monkey. However, 50kms north of Masterton, he hit a brick that was sitting in the middle of a curve. This unfortunately badly damaged his front wheel and destroyed his rear wheel. He did stay on though. He found out who the local Suzuki dealer was, Dave Anderson Motorcycles in Masterton, called them. They immediately dispatched a vehicle to pick him up. New rims required, new wheel bearings and new tyres. A call to Suzuki NZ had the parts on the way immediately. Now to get hold of the Insurance Company (Vero). Photos were taken of the damage and sent to the assessor who okayed the repair. 23 hours after the incident Dave was back on the road again and managed to join us in Hokitika. A big thanks to Dave Anderson and his crew who really went the extra mile and to a very efficient insurance company that allowed things to happen when they needed to

[McDuck]

Sweet.......

[Nordy]

Thats bloody awesome. Glad to know Vero are effecient as thats who I am with.

[chubby]

Fantastic, I hope Dave is ok with everything. I am with vero and am filling out a claim as we speak..lol

[HenryDorsetCase]

I'm pleased to hear that too, I am (you guessed it) with the same company.

[Biggles2000]

Its good to hear that Vero and Dave Anderson Motor Cycles provide such great service. We usually only hear about peoples bad experiences and not often the good ones.

[Guided_monkey]

Well done the Insurance Company and the shop.

Good to see that there is good service.

[Mr Triple]

Like everyone said well done to Vero and Dave Anderson Motorcycles.
Hope you all had a great time down here in the main land and didn't get too wet at the Brass.

[SKIDA//00]

thanks very much for postive feedback,anything to help a fellow motorcyclist get back on with his travels...so dave must have made it down and back safely then....cheers mark anderson

[MaxB]

This does more good for Vero than any amount of hard sell advertising like in the AA thread.

Nice to see DA, Vero and Suzuki step up.

Were the whole wheels replaced or did they try and rebuild 'em?

[oldrider]

Well done, nice outcome good post but what about the brick left in the road?

Police do not "seem" to pay enough attention to the crap that is being left all over our roads!

The state of the roads caused by other errant road users is a bloody disgrace.

Roads are contaminated with stock effluent from cows etc being driven on the road.

Trucks are dropping it everywhere, diesel spillages, firewood dropped and now, as in this thread, a bloody brick!

ACC charge us motorcyclists more and more but nothing seems to be done about the bastards that cause most of the problems that knock us off our bikes.

Two of my mates got their bikes written off , because of a diesel spill, just this week end.

Enough is enough. C'mon Police, clean up our bloody roads. John.

[SKIDA//00]

This does more good for Vero than any amount of hard sell advertising like in the AA thread.

Nice to see DA, Vero and Suzuki step up.

Were the whole wheels replaced or did they try and rebuild 'em?

new wheels front and rear incl wheel bearings and a percentage of the cost of new tyres...

[DMNTD:Me]

Highly impressive work by both bike shop and insurance Co.
Always good to have one's faith reinstated from both.

[BiK3RChiK]

Damn! That's awesome!! If ever anything like this happened to me, I would hope the same impressive service was afforded to me by the local bike shop, bike distributor and my insurance company.

That's impressive...

[dutchman49]

Yip, he got the ferry Thursday night. Stayed in Picton. Arrived in Hokitika at 12.00 on Friday. He left for Auckland this morning. We were all very impressed with your service.